Customer Support | Executive Assistant | Operations SupportCustomer Support | Executive Assistant | Operations Support
Kiplangat
ID Verified$800
per month
($5/hour)
Profile Description
Executive and Operations Support Specialist with 8+ years of experience across telecom, e-commerce, and SME environments. Proven ability to manage high-volume operations (50 to 120 daily customer interactions) while maintaining strict SLA adherence and 100% QA compliance standards. Experienced in executive support, structured documentation, SOP development, workflow coordination, and cross-functional collaboration between logistics, technical, HR, and operations teams. Successfully improved case...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Marketing & Growth
Sales & Business Development
AI & Automation
Virtual Assistance & Admin
E-commerce & Marketplace
Data & Analytics
Work Experience
Administrative & E-commerce Support Consultant (Project-Based)
Linous Technologies
Sep 2025 - Present
Job Responsibilities:
● Created and managed WhatsApp Business product catalogs, including images, pricing, descriptions, and availability updates. ● Organized products into clear categories to improve customer navigation and inquiry handling. ● Designed and maintained Facebook and WhatsApp catalogs, increasing product visibility and engagement. ● Wrote clear, persuasive product descriptions to support sales and reduce...
JForce Agent, Customer Support & E-commerce Support
Jumia Kenya
Jun 2017 - Present
Job Responsibilities:
● Handled inbound and outbound customer support related to orders, deliveries, returns, and escalations. ● Maintained accurate CRM records, order logs, and internal reports with close attention to detail. ● Coordinated with logistics, warehouse, and operations teams to resolve issues efficiently. ● Followed structured support workflows and quality guidelines in a high-volume environment.
Customer Service Specialist
Professional Digital Systems Ltd
Apr 2018 - Dec 2024
Job Responsibilities:
● Provided customer support via phone and email, ensuring timely and professional responses. ● Logged customer inquiries, complaints, and resolutions in CRM tools for tracking and reporting. ● Worked collaboratively with technical and operations teams to resolve customer concerns. ● Supported continuous improvement of customer service processes. ● Contributed to improved response times and service...
Call Centre Agent
Multichoice Kenya
Jun 2014 - May 2017
Job Responsibilities:
● Proactively engaged customers through outbound and inbound communication to retain subscriptions and promote loyalty. ● Resolved escalated customer issues using strong problem‑solving and conflict‑resolution skills. ● Educated customers on products, features, and service updates to improve usage and satisfaction. ● Maintained accurate CRM records and generated reports on customer interactions an...
Quick Stats
Certifications
Education
Certificate
ALX Africa - Cybersecurity
2026 - present
Certificate
Sangalo Secondary School
2006 - 2008