Project Manager | Executive Assistant | Operations SpecialisProject Manager | Executive Assistant | Operations Specialis

Key Achievements:

Led operations for an international financial services account handling confidential financial information and PII. • Supervised customer service operations and KPI performance. • Managed scheduling, coaching, payroll support, and escalations. • Ensured compliance with data privacy and security standards. • Prepared operational reports and implemented process improvements

Key Achievements:

* Managed the full lifecycle of 15–25 concurrent market research and expert network projects at any given time * Partnered directly with VPs, Directors, and C-level executives as the primary client point of contact * Coordinated global recruitment campaigns reaching 6,000+ professionals * Programmed participant screeners, qualification logic, and survey questionnaires from scratch * Improved internal workflows and reporting processes, increasing project execution efficiency Core Responsibilities * Owned end-to-end project management for market research and expert network engagements — from kickoff through delivery * Served as primary client liaison, providing regular status updates, KPI reports, and risk assessments * Designed and programmed survey screeners, routing rules, and qualification logic for research studies * Led recruitment strategy and managed global outreach campaigns to source qualified experts * Prepared purchase orders, invoices, utilization reports, and executive summaries for stakeholders * Identified and implemented process improvements across project execution and reporting workflows

Key Achievements:

Supported a C-level executive specializing in real estate data management, CRM administration, lead generation, and business operations. • Managed executive calendars, meetings, and communications across U.S. time zones. • Administered CRM databases containing over 100,000 real estate leads. • Performed CRM administration, data cleansing, lead validation, and database maintenance. • Prepared reports, dashboards, spreadsheets, and presentations. • Supported workflow optimization and operational projects.