Virtual Assistant & Customer SupportVirtual Assistant & Customer Support

Key Achievements:

Key Responsibilities * Responded to customer inquiries via email and phone regarding group reservations, contracts, billing, and hotel accommodations. * Prepared proposals, contracts, room blocks, booking links, and credit card authorization forms for group bookings. * Coordinated with Sales Managers, Front Desk, and hotel operations to ensure seamless execution of group reservations. * Maintained accurate CRM records, uploaded contracts and supporting documents, and tracked booking progress through GuestEQ and MeetingBroker. * Followed up with clients on contracts, rooming lists, payment arrangements, and reservation deadlines while delivering excellent customer service. Key Achievements * Successfully managed group booking inquiries and administrative support for multiple U.S. hotel properties while maintaining a high level of accuracy and responsiveness. * Streamlined customer communication and contract follow-ups, helping ensure timely booking confirmations and improved coordination between clients and hotel teams. * Consistently maintained organized documentation and CRM records, supporting efficient sales operations and accurate reservation management.