Virtual Assistant & Customer SupportVirtual Assistant & Customer Support
Karl
ID Verified$1,000
per month
($6/hour)
Profile Description
Hello, I'm Karl Sandino Balonzo. I am a customer service and operations professional with over 13 years of experience supporting U.S.-based businesses across customer service, e-commerce, hospitality, fintech, and administrative operations. Throughout my career, I have provided exceptional support through phone, email, and chat while building strong relationships with customers, clients, and internal teams. My experience includes customer support, sales administration, executive and administrat...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Support
Reneson Hotel
Jun 2025 - Jun 2026
Job Responsibilities:
Key Responsibilities * Responded to customer inquiries via email and phone regarding group reservations, contracts, billing, and hotel accommodations. * Prepared proposals, contracts, room blocks, booking links, and credit card authorization forms for group bookings. * Coordinated with Sales Managers, Front Desk, and hotel operations to ensure seamless execution of group reservations. * Maintaine...
Quick Stats
Education
Associate's Degree
JP Sioson General Hospital and Colleges
2009 - 2011