Customer Success, Data Analyst, Operations Manager.Customer Success, Data Analyst, Operations Manager.
Stanley
ID Verified$400
per month
($2/hour)
Profile Description
Data-driven Operations Leader with 3+ years of experience in marketplace supply growth, driver lifecycle management, and funnel optimization. Proven track record in the Uber ecosystem managing 350+ merchant accounts and leading high-performing teams to hit 60% acquisition targets in pilot phases. Expert in leveraging Applied Statistics and Power BI to translate complex metrics into actionable growth strategies. Specialized in churn mitigation, community engagement, and cross-functional stakehold...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Data Specialist & Analyst
Remote Freelancer (Outlieer Ai, Remotasks, Uber Ai)
Dec 2023 - Present
Job Responsibilities:
● Managed large, diverse datasets across multiple AI platforms, ensuring 99%+ data integrity and accuracy. ● Utilized SQL and advanced Excel to perform data reconciliation and quality control on technical datasets. ● Identified gaps in data patterns and recommended corrective actions to improve system performance.
Customer Success Lead
Buymore Ltd |Uber Eats
May 2025 - Sep 2025
Job Responsibilities:
● Supply Growth & Onboarding: Owned the end-to-end onboarding lifecycle for 350+ new accounts, optimizing the conversion funnel from sign-up to first active transaction. ● Strategy Execution: Designed and implemented merchant acquisition strategies that resulted in the team achieving 69% of the total project target within a 3-month pilot. ● Retention & Churn: Monitored platform adoption metrics an...
Operations Associate
Buymore Ltd | Uber Eats
Jan 2025 - Apr 2025
Job Responsibilities:
● Marketplace Optimization: Collaborated with internal stakeholders to drive operational efficiency across the Uber Eats Nairobi network, focusing on supply growth and product adoption. ● Vendor & Partner Management: Managed 3rd-party deliverables and fleet-style partnerships to ensure a seamless supply-side experience
Inter & Project Lead
Buymore Ltd
Sep 2024 - Dec 2024
Job Responsibilities:
• Led a team of 6 enumerators for a nationwide Mars Wrigley’s Survey, ensuring high-quality data collection and entry regarding stock points and distribution. • Managed a team of 5 freelancers for an Image Uploading Project, overseeing the digital catalog management for Uber Eats restaurant portals to drive sales growth.
Attache
Information, Communication and Technology Authority(ICTA) Kenya
Sep 2023 - Nov 2023
Job Responsibilities:
● Analyzed and reviewed the 2023 Performance Contract, identifying and tracking Key Performance Indicators (KPIs) for government digital initiatives. ● Contributed to the editing of the ICTA Strategic Plan, ensuring all data and documentation aligned with Kenya Vision 2030 standards.
Quick Stats
Certifications
Education
Bachelor's Degree
Open University Kenya
2026 - present
Associate's Degree
Kiambu National Poly
2022 - 2024