Johnson

Lead Generation

Johnson

900/mo
Iloilo City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Handled customer inquiries through email and phone, providing professional and timely assistance. Identified and qualified potential leads to support sales and business growth. Assisted with order processing, order-status updates, and customer follow-ups. Researched products, checked stock availability, and coordinated with suppliers and internal teams. Supported customers with shipping, payment, returns, and product-related concerns. Used business and communication tools, including Outlook, 3CX...

Top Skills

Phone Support · 10 yearsTicket Management · 10 yearsCoaching & Mentoring · 5 yearsEmail Support · 5 yearsLead Management · 5 years

Skills & Expertise

Customer Success

Phone SupportExpert
Ticket ManagementExpert
Live Chat SupportExpert
Email SupportExpert
Lead ManagementExpert
LiveChatExpert
ZendeskAdvanced

Content & Writing

Email CopywritingAdvanced
Creative WritingAdvanced
CopywritingAdvanced

Real Estate Operations

Real Estate ListingAdvanced
Zillow Premier AgentAdvanced
AirbnbIntermediate

Sales & Business Development

Zoho CRMAdvanced
B2B SalesIntermediate
B2C SalesIntermediate
Lead GenerationIntermediate
Cold CallingIntermediate
SalesforceIntermediate

Specialized Skills

Coaching & MentoringExpert
Employee RelationsIntermediate

Virtual Assistance & Admin

Data EntryBeginner
Email ManagementBeginner

Work Experience

Lead Generation Specialist / Customer Support

Cleanflow Utility Supply Company

Feb 2023 - Feb 2026

Key Achievements:

Built positive customer relationships by providing timely, professional, and reliable customer support. Supported sales growth by identifying potential leads, handling inquiries, and following up with prospective customers. Improved customer experience by addressing order concerns, coordinating with suppliers, and providing accurate product and shipping updates. Managed multiple customer inquiries and administrative tasks while maintaining organization and attention to detail. Collaborated with internal teams to resolve customer issues and support smooth daily operations. Demonstrated adaptability by learning new software, systems, and company procedures in a remote work environment.

Live Chat SupportEmail SupportPhone SupportZendeskLead ManagementLiveChatZoho CRM

Quick Stats

Age51 years
English LevelConversational
ID VerificationNot verified
Portfolio
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