Dental Receptionist RepresentativeDental Receptionist Representative
Joana
ID Verified$1,200
per month
($7/hour)
Profile Description
Experienced Virtual Assistant and Dental Receptionist with 2+ years of experience supporting dental practices and 3 years of BPO experience. Skilled in appointment scheduling, patient communication, insurance verification, billing coordination, payment processing, and administrative support. Proficient in dental and office management systems, including Eaglesoft, Weave, SmartDoc, Compass, and SAP Fiori. Known for being organized, dependable, detail-oriented, and professional when handling patien...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Software Development
Sales & Business Development
Customer Success
Content & Writing
Work Experience
Dental Receptionist
Family Dental Clinic
Jan 2024 - Jul 2026
Key Achievements:
Schedule, confirm, reschedule, and cancel appointments. Handle patient calls, inquiries, and appointment reminders. Verify insurance benefits and eligibility. Assist with billing and payment inquiries. Document patient concerns and relay messages to the dental team. Manage patient records and dental office software. Coordinate referrals and communicate with patients, insurance companies, and dental offices.
Customer Service Representative
Teleperformance Philippines
Jan 2022 - Nov 2024
Key Achievements:
Provided efficient customer support and resolved customer inquiries through multiple channels. Handled customer concerns regarding products, services, and account-related issues. Processed customer orders, billing inquiries, and account-related requests. Maintained accurate customer information and documentation. Assisted customers with account questions, issues, and concerns.
Customer Support Associate
Concentrix Philippines
Dec 2021 - Jan 2022
Key Achievements:
Assisted customers with account-related inquiries and general service support. Maintained accurate customer records and documentation. Provided solutions to customer issues while meeting company quality standards. Communicated with customers through various channels to address concerns. Handled multiple customer requests while maintaining a professional approach.