Virtual Assistant, Customer service, Lead GenerationVirtual Assistant, Customer service, Lead Generation
Jeremy
$700
per month
($4/hour)
Profile Description
Results-driven and versatile Business Administration (Marketing) graduate with over a decade of diverse experience spanning digital trust and safety, executive virtual assistance, global travel operations, and financial customer support. Proven track record of protecting platform integrity as a Meta Content Moderator, driving revenue through client proposals and deal negotiation, and managing complex logistics with 24/7 adaptability. Adept at mastering CRMs, ticketing systems, and strict complia...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Virtual assistant and Talent Management Excecutive
AMNCENT
Mar 2021 - Jul 2026
Job Responsibilities:
Client relationship management: Built and maintained professional relationships with clients in the casting and music industry, ensuring smooth communication and trust. Social media oversight: Successfully managed social media accounts, boosting engagement and maintaining brand presence. Business development: Drafted proposals, negotiated contracts, and closed deals, directly contributing to cli...
Meta Threads Content Moderator
Concentrix
Sep 2025 - Jun 2026
Job Responsibilities:
Customer issue resolution: Successfully handled complex customer concerns with professionalism, ensuring satisfaction and loyalty. Process improvement: Streamlined workflows and reduced handling time, contributing to higher efficiency and productivity. Service quality compliance: Consistently met or exceeded service-level agreements and performance metrics. Technical adaptability: Utilized CRM...
Email support Associate
Awesome OS
Oct 2021 - Apr 2023
Job Responsibilities:
Customer engagement: Delivered responsive and empathetic support, ensuring customer satisfaction and loyalty. Process efficiency: Streamlined workflows and resolved inquiries quickly, reducing handling time and boosting productivity. Technical adaptability: Utilized multiple platforms and tools effectively to manage accounts, bookings, or communications. Team collaboration: Coordinated with col...
Customer Service
Teleperformance
Jan 2019 - Feb 2021
Job Responsibilities:
Global travel solutions: Assisted customers with hotel, flight, and car bookings worldwide, showcasing adaptability to diverse client needs. Service quality targets: Consistently achieved service quality and productivity goals, demonstrating efficiency and reliability. Customer satisfaction: Delivered fast and accurate travel solutions, ensuring positive customer experiences and repeat business....
Customer Service
Sutherland
Dec 2015 - Dec 2019
Job Responsibilities:
Strict security compliance: Successfully resolved ATM lockouts and password resets while following strict security protocols, ensuring customer trust and account safety. Fraud prevention: Processed PIN requests and voided unauthorized transactions, actively protecting customers from financial risks. Customer support excellence: Delivered accurate account support and resolved customer concerns, c...
Quick Stats
Education
Associate's Degree
Philippine College of Technology
2012 - 2013