Virtual Assistant, Bookkeeper, Customer ServiceVirtual Assistant, Bookkeeper, Customer Service

Key Achievements:

-Successfully cleaned, organized, and reconciled a seven-month backlog of financial records in QuickBooks Online within five months, helping prepare the business's financial records for a potential property sale. Reconciled multiple bank accounts and credit cards while maintaining accurate financial reports for management review. -Generated daily, weekly, and monthly sales reports using Google Sheets and Excel to support business decisions. -Created payroll tracking spreadsheets, tax documentation, journal entries, and bookkeeping reports for both hotel and restaurant operations. -Organized financial documents and improved reporting workflows, reducing missing transactions and reconciliation discrepancies. -Worked closely with business owners to resolve bookkeeping issues and maintain accurate financial records.

Key Achievements:

-Managed executive calendars, daily priorities, reminders, and administrative tasks across multiple business operations. -Conducted cold outreach through email, Instagram, and TikTok, building relationships with influencers and brands. -Assisted with bookkeeping by tracking invoices, expenses, and financial records using QuickBooks Online. -Designed marketing materials and social media assets using Canva based on client requirements. -Coordinated business communications while ensuring timely follow-ups with potential partners.

Key Achievements:

-Scheduled appointments and managed calendars for prospective insurance clients. -Updated client records and maintained accurate policy information in CRM systems. -Assisted customers with policy inquiries while providing professional administrative support. -Coordinated documentation and ensured timely follow-up on client requests.

Key Achievements:

-Assisted corporate healthcare members through inbound and outbound phone and email support. -Managed insurance benefit inquiries, claims concerns, and appointment coordination for healthcare providers. -Processed medical authorizations while maintaining high-quality customer service standards. -Documented customer interactions accurately within internal systems while meeting productivity and quality metrics. -Collaborated with healthcare providers and internal teams to ensure timely case resolution.

Key Achievements:

-Assisted travelers with complex flight, hotel, and vacation package bookings. -Resolved escalated travel concerns, cancellations, refunds, and itinerary modifications. -Utilized global reservation systems including Amadeus and Sabre to manage customer bookings. -Consistently delivered high customer satisfaction while handling multiple cases in a fast-paced environment.

Key Achievements:

-Managed guest check-ins, check-outs, reservations, and payment processing. -Coordinated room availability and booking updates using hotel property management systems. -Prepared daily financial reports and balanced cashier transactions. -Delivered excellent guest service while supporting hotel front desk operations.