Customer Service Representative | Fintech | Outbound SalesCustomer Service Representative | Fintech | Outbound Sales
James
ID Verified$600
per month
($3/hour)
Profile Description
Fintech and payments professional with 6+ years of experience across B2B, outbound sales, customer success, payment operations, merchant support, and business relationship management. Experienced, engaging prospects and customers through outbound calls, email, and digital channels to identify needs, build relationships, and deliver financial solutions. Strong understanding of payment ecosystems, merchant operations, compliance, and fintech products. Skilled at managing customer lifecycles, commu...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Payments Operations Specialist (B2B)
HoneyCoin June 2025 – July 2026
Jun 2025 - Jul 2026
Job Responsibilities:
● Managed customer and merchant relationships by resolving complex payment and account-related enquiries across multiple communication channels. ● Engaged with merchants throughout onboarding and account activation, understanding business needs and guiding successful adoption of payment solutions. ● Collaborated with Product, Engineering, Compliance, and Operations teams to deliver timely solution...
Business Development Specialist
Teleperformance Dec 2023 – May 2025
Dec 2023 - May 2025
Job Responsibilities:
● Managed high-volume customer interactions across phone, email, and digital channels, delivering professional, consultative support and building strong customer relationships. ● Identified customer needs, provided tailored solutions, and guided customers through products and services to improve satisfaction and retention. ● Managed customer cases from initial engagement through resolution, ensuri...
Customer Support Specialist
Sendwave International
Oct 2021 - Aug 2023
Job Responsibilities:
Guided customers through onboarding, account management, and payment processes, ensuring successful product adoption and a seamless user experience. ● Investigated transaction and account-related issues, coordinating with cross-functional teams to deliver efficient resolutions and maintain customer trust. ● Proactively followed up with customers to ensure issue resolution, improve satisfaction, an...
Customer Experience Specialist
Platinum Credit Limited Feb 2020 – Sept 2021
Feb 2020 - Sep 2021
Job Responsibilities:
● Supported outbound telesales campaigns during periods of lower inbound demand, engaging prospective and existing customers to promote financial products and generate sales opportunities. ● Built strong customer relationships through proactive communication, consultative conversations, and timely follow-up. ● Qualified customer needs and recommended suitable financial solutions aligned with their...
Customer Service Representative B2B
1X Bet Kenya Jan 2019 – Jan 2020
Jan 2019 - Jan 2020
Job Responsibilities:
● Supported merchants, payment partners, and business customers through email, live chat, and ticketing platforms, delivering timely and professional service. ● Built strong relationships with merchants and payment partners by resolving payment, account, and operational enquiries across multiple communication channels. ● Investigated payment issues, transaction exceptions, and account concerns, co...
Quick Stats
Education
Bachelor's Degree
USIU Africa
2017 - 2020