HR Operations & AI Automation SpecialistHR Operations & AI Automation Specialist

Key Achievements:

– Design, build, and maintain AI agents and automation workflows that support HR operations at scale, reducing manual processing time and improving SLA response across multiple regions. – Identify repetitive HR processes and transform them into reliable intelligent automations using Claude, Gemini, and other AI tools. building real solutions that genuinely improve team efficiency. – Provide global HR operational support across multiple regions and time zones within a 24/7 support model, managing the HR hotline and help desk enquiries, including EOR and client HR questions. – Manage and execute HR operational tasks across the full employee lifecycle, ensuring accuracy and compliance with internal procedures and SLAs. – Serve as operational backup for country HR operations during coverage gaps, collaborating with country owners and team leads to ensure service continuity.

Key Achievements:

– Planned, scheduled, tracked, and optimised workforce performance across global teams to meet business goals and operational KPIs. – Coordinated intraday teams on real-time schedule adjustments, adherence, and productivity — delivering key reporting to leadership. – Analysed labour market trends to identify workforce needs and developed strategies to recruit, train, and place individuals effectively. – Leveraged AI tools to improve scheduling accuracy and automate routine workforce reporting tasks. – Provided career counselling and professional development support to employees across distributed teams.

Key Achievements:

– Managed end-to-end global onboarding of new hires, ensuring seamless integration and optimising productivity across multiple regions. – Coordinated all People team requests through the HR helpdesk, maintaining SLA compliance in a high-volume global environment. – Managed employee documentation collection and secure filing for background checks and audit reviews. – Ran 30, 60, and 90-day new-hire check-ins and used data insights to iteratively improve the onboarding process

Key Achievements:

– Managed onboarding projects and deliverables within the operations team, directly reducing timelines and driving long-term client retention. – Delivered new hire orientations, document verification, and contract compliance at scale.

Key Achievements:

– Supported the HR department with internal communications, employee information sharing, and onboarding materials. – Assisted the hiring manager with end-to-end onboarding and created HR reports for the team.