Jael

Executive Virtual Assistant | AI-Enabled Operations & Admin

Jael

ID Verified
1,242/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented, tech-enabled Executive Virtual Assistant with 6+ years of experience supporting corporate leadership, remote teams, and growing enterprises. Proven track record in executive calendar management, cross-time-zone scheduling, secure cloud-based record-keeping (Google Workspace / MS 365), and high-stakes business correspondence. Certified in AI & Career Essentials (ALX Africa) and Executive Support Skills (Alison), specializing in leveraging AI tools, structured prompting, and workf...

Top Skills

Bardeen · 5 yearsCalendar Management · 5 yearsCalendly · 5 yearsData Entry · 5 yearsDocument Management · 5 years

Skills & Expertise

Content & Writing

Blog WritingBeginner
ScriptwritingBeginner
Technical WritingBeginner
CopywritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner
Editorial Calendar ManagementBeginner

Customer Success

Email SupportBeginner
Phone SupportBeginner
Live Chat SupportBeginner
Lead ManagementBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
FreshdeskBeginner
IntercomBeginner
Help ScoutBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
AmplitudeBeginner
Data MiningBeginner
Predictive AnalyticsBeginner

Design & Creative

Adobe PhotoshopBeginner
CanvaBeginner

Real Estate Operations

MLS ManagementBeginner
Real Estate ListingBeginner
AirbnbBeginner
Review & Reputation ManagementBeginner
Follow Up BossBeginner

Virtual Assistance & Admin

Calendar ManagementExpert
Travel PlanningExpert
Data EntryExpert
Executive Assistant ServicesExpert
Research & Information GatheringExpert
BardeenExpert
CalendlyExpert
Meeting CoordinationExpert
Personal Assistant ServicesExpert
Document ManagementExpert
Email ManagementExpert
AsanaBeginner
NotionBeginner
TrelloBeginner
BasecampBeginner
Monday.comBeginner
JiraBeginner
ClickUpBeginner
LinearBeginner
CodaBeginner

Work Experience

Remote Support & Operations Administrator

Globetrack International

Mar 2021 - Feb 2026

Key Achievements:

- Converted, formatted, and audited daily digital reports and executive digests using Microsoft Word, Google Docs, and PDFtools with100%QAaccuracy. - Organized and maintained secure cloud-based digital file repositories on Google Drive to sup port seamless information retrieval across remote teams. - Managed confidential client communications and tracked operational documentation pipelines to ensure fast response times and compliance with service standards. - Served as a primary virtual point of contact, handling inbound and outbound email inquiries with professional phone and written communication skills

Virtual Executive Assistant

Globex Telecom Solutions

Aug 2019 - Feb 2021

Key Achievements:

- Provided high-level virtual assistance to senior leadership, managing executive calendars, cross time-zone scheduling, and daily correspondence. - Drafted, proofread, and formatted official business correspondence, ensuring high documenta tion standards for items requiring executive authorization. - Established structured, secure cloud record-keeping systems (Google Workspace / MS 365) to protect sensitive stakeholder data and maintain confidentiality. - Managed client inquiries and account follow-ups via email and phone channels, resolving issues promptly and professionally.

Phone SupportEmail SupportLead ManagementTicket ManagementSocial Media SupportCalendar ManagementExecutive Assistant ServicesTravel PlanningData EntryResearch & Information GatheringCanvaCreative Writing

Quick Stats

Age36 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
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Certifications

AI & Career Essentials

Education

Certificate

ALX Africa

2023 - 2024

Bachelor's Degree

Daystar University

2013 - 2017

Associate's Degree

Kenya Institute of Mass Communication

2008 - 2011