Virtual AssistantVirtual Assistant
Jade
ID Verified1,000/mo
Tanza, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,000
per month
($6/hour)
Member since August 2026
Profile Description
Experienced Customer Support Specialist with 10+ years in customer service and e-commerce support. Skilled in managing customer inquiries through email, chat, and phone while handling order tracking, returns, refunds, product inquiries, shipping concerns, and account management. Hands-on experience with Shopify, Gorgias, Google Workspace, and CRM systems. I take pride in delivering fast, accurate, and friendly support that strengthens customer trust and helps businesses grow.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
TikTok ShopAdvanced
Facebook MarketplaceIntermediate
Order ProcessingBeginner
GorgiasBeginner
Order FulfillmentBeginner
AI & Automation
Claude/Anthropic APIBeginner
Customer Success
Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Ticket ManagementAdvanced
Technical SupportIntermediate
Social Media SupportBeginner
Data & Analytics
Design & Creative
Marketing & Growth
Meta Ads (Facebook/Instagram)Advanced
TikTok GrowthAdvanced
Twitter/X ManagementAdvanced
ThreadsAdvanced
Google AdsIntermediate
Email MarketingIntermediate
Instagram GrowthIntermediate
ChatGPT for MarketingBeginner
GoHighLevelBeginner
Virtual Assistance & Admin
Sales & Business Development
Lead GenerationAdvanced
SalesforceAdvanced
Real Estate Operations
AirbnbIntermediate
Work Experience
Customer Support
JLI Trading Inc
Nov 2025 - Present
Live Chat SupportGorgiasEmail SupportOrder ProcessingBasecamp
Customer Service Representative
Asurion
May 2021 - Jul 2025
Ticket ManagementExcel (Advanced)Email SupportPower BITechnical SupportSalesforceEmail ManagementLead Generation
Customer Service Representative
Concentrix
Apr 2016 - May 2021
Phone SupportTechnical SupportOrder ProcessingExcel (Advanced)
Quick Stats
Age29 years
GenderMale
English LevelConversational
ID VerificationVerified
Education
Associate's Degree
STI College
2013 - 2015