Virtual AssistantVirtual Assistant

Jade

ID Verified

1,000/mo

Tanza, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$1,000

per month

($6/hour)

Member since August 2026

Profile Description

Experienced Customer Support Specialist with 10+ years in customer service and e-commerce support. Skilled in managing customer inquiries through email, chat, and phone while handling order tracking, returns, refunds, product inquiries, shipping concerns, and account management. Hands-on experience with Shopify, Gorgias, Google Workspace, and CRM systems. I take pride in delivering fast, accurate, and friendly support that strengthens customer trust and helps businesses grow.

Top Skills

Adobe Photoshop · 10 yearsExcel (Advanced) · 10 yearsLive Chat Support · 10 yearsPhone Support · 10 yearsVideo Editing · 10 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

E-commerce & Marketplace

TikTok ShopAdvanced

Facebook MarketplaceIntermediate

Order ProcessingBeginner

GorgiasBeginner

Order FulfillmentBeginner

AI & Automation

Claude/Anthropic APIBeginner

Customer Success

Live Chat SupportExpert

Phone SupportExpert

Email SupportExpert

Ticket ManagementAdvanced

Technical SupportIntermediate

Social Media SupportBeginner

Data & Analytics

Excel (Advanced)Expert

Google Sheets (Advanced)Advanced

Power BIAdvanced

Design & Creative

Adobe PhotoshopExpert

Video EditingExpert

CapCutAdvanced

Social Media GraphicsBeginner

Marketing & Growth

Meta Ads (Facebook/Instagram)Advanced

TikTok GrowthAdvanced

Twitter/X ManagementAdvanced

ThreadsAdvanced

Google AdsIntermediate

Email MarketingIntermediate

Instagram GrowthIntermediate

ChatGPT for MarketingBeginner

GoHighLevelBeginner

Virtual Assistance & Admin

BasecampBeginner

CalendlyBeginner

Email ManagementBeginner

Sales & Business Development

Lead GenerationAdvanced

SalesforceAdvanced

Real Estate Operations

AirbnbIntermediate

Work Experience

Customer Support

JLI Trading Inc

Nov 2025 - Present

Live Chat SupportGorgiasEmail SupportOrder ProcessingBasecamp

Customer Service Representative

Asurion

May 2021 - Jul 2025

Ticket ManagementExcel (Advanced)Email SupportPower BITechnical SupportSalesforceEmail ManagementLead Generation

Customer Service Representative

Concentrix

Apr 2016 - May 2021

Phone SupportTechnical SupportOrder ProcessingExcel (Advanced)

Quick Stats

Age29 years

English LevelConversational

ID VerificationVerified

Education

Associate's Degree

STI College

2013 - 2015