Lead GeneratorLead Generator

Key Achievements:

• Conducted a minimum of 150 outbound calls daily to prospective B2B clients across multiple industries to generate new business opportunities. • Prospected for potential clients, introduced commercial cleaning services and identified business needs and potential opportunities. • Conducted cold and warm outreach through telephone and email to establish contact and build interest with prospective clients. • Sent tailored introductory and follow-up emails to prospects, reinforcing conversations and maintaining engagement throughout the sales process. • Executed structured follow-up campaigns for prospects at different pipeline stages, including no-shows, warm leads requiring nurturing and previously contacted businesses. • Managed follow-up email sequences to re-engage dormant leads, share relevant case studies and encourage prospects to take the next step. • Qualified prospects by assessing facility size, cleaning requirements, budget and decision-making authority. • Converted qualified prospects into booked site assessments and consultations for the field sales team. • Maintained accurate CRM records of calls, emails, lead status, prospect information and next-step actions to ensure full pipeline visibility. • Consistently maintained high levels of daily outreach activity while progressing prospects through the sales funnel

Key Achievements:

• Managed an active pipeline of prospective and existing clients through outbound prospecting, lead follow-up and proactive customer engagement. • Conducted outbound calls to generate new business opportunities and progress prospective clients through the sales process. • Followed up consistently with leads and opportunities at different stages of the pipeline to maximise conversion potential. • Used Salesforce CRM to record leads, opportunities, client interactions and follow-up actions, maintaining accurate pipeline information. • Applied consultative questioning to understand prospect requirements and identify suitable solutions. • Consistently exceeded monthly and quarterly sales targets by 15% through structured prospect engagement, needs-based presentations and effective objection handling. • Identified additional opportunities within existing customer interactions through upselling and cross-selling. • Collaborated with internal teams to refine sales scripts, improve the onboarding process and support stronger conversion of inbound and outbound leads.

Key Achievements:

• Generated sales opportunities through proactive face-to-face and telephone engagement with new and existing customers. • Conducted needs assessments to identify customer requirements and recommend relevant products and valueadded services. • Proactively followed up on customer enquiries, account issues and outstanding opportunities. • Managed a consistent sales funnel of repeat and referred customers through relationship building and structured follow-up. • Increased loyalty programme enrolments by 20% through proactive customer engagement and effective communication of product benefits. • Increased average transaction value by 12% by identifying customer needs and recommending appropriate additional products and services. • Consistently met and exceeded daily and weekly activity and sales KPIs.