Virtual AssistantVirtual Assistant
Herman
ID Verified$600
per month
($3/hour)
Profile Description
Strong background in Learning and Development, and Operational Management skills. Experienced Manager for both Training and Production Operations. Expert in designing, developing, and delivering strategical and tactical leadership, management, and professional development learning programs for BPO employees. Experienced Instructional Designer producing learning materials in the form of visual aides, one-pagers, and workflows.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
AI & Automation
Data & Analytics
Design & Creative
Finance & Accounting
Human Resources
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Operations Manager
Concentrix Philippines
Jun 2023 - Jan 2026
Job Responsibilities:
Specifically handled onboarding and nesting performance, and owned the full early-tenure success journey of new hires. Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Coaching, developing, and managing performance of direct reporting leaders and their associates. Participate in cross functional meetings to review performance insights and drive impro...
Training Manager
Concentrix Philippines
Feb 2019 - Jun 2023
Job Responsibilities:
Responsible for hiring, training, developing, and managing performance of trainers. Oversee day-to-day supervision of learners within the program. Create and maintain curriculum and learning materials delivered through a variety of classroom set ups. Create, onboard, and monitor effective presentation and facilitation skills including variety of training methodologies. Collaborate with Recruitment...
Trainer
Concentrix Philippines
Jun 2015 - Feb 2019
Job Responsibilities:
Responsible for effective delivery and facilitation of training materials to new hire learners. Oversee day-to-day progress of new hire trainees from Training phase to Nesting period.