Lead Generation/Sales coordinatorLead Generation/Sales coordinator

Key Achievements:

SummaryGODWILL THATO THEPE Remote Customer Support | Virtual Admin & Scheduling | Lead Generation | Internal Sales & Account Management PROFESSIONAL SUMMARY CORE COMPETENCIES SYSTEMS & TECHNICAL TOOLS PROFESSIONAL EXPERIENCE Customer Support Frontline Specialist (Remote) Internal Sales Specialist – Technical & Exports Internal Sales Executive Desk-Based Account Manager Sales Order Controller & Telesales Consultant Technical Call Centre Agent KEY ACHIEVEMENTS PROFESSIONAL DEVELOPMENT & REMOTE-CAREER FOCUS EDUCATION REFERENCES (anonymous)GODWILL THATO THEPE Remote Customer Support | Virtual Admin & Scheduling | Lead Generation | Internal Sales & Account Management Johannesburg, Gauteng, South Africa (Open to 100% Remote / Global Roles) | +27 76 865 1278 | [contact hidden] Available Immediately | Flexible Across Time Zones | Reliable Home-Office Setup PROFESSIONAL SUMMARY Results-driven Customer Support, Internal Sales, and Account Management professional with 10+ years of progressive B2B, BPO, and remote-support experience across engineering, industrial, FMCG, and customer service sectors. Proven track record of exceeding targets by 10–25%, managing high-value portfolios, and resolving complex customer needs across phone, chat, and ticketing platforms. Now expanding into fully remote, global-facing roles spanning Customer Support, Virtual Assistance & Admin, Scheduling Coordination, and Lead Generation — backed by hands-on Google Workspace proficiency, in-progress HubSpot CRM certification, and active upskilling in AI-assisted tools and automation to deliver efficient, high-quality support for distributed teams. CORE COMPETENCIES • Remote Customer Support (Phone, Chat & Ticketing) • Virtual Assistance & Administrative Support • Scheduling & Calendar Management • Lead Generation & Pipeline Support • B2B Internal Sales & Account Management • RFQ Lifecycle & Quotation Management • CRM & Platforms: SAP | SYSPRO | Acumatica | Sage | HubSpot • Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) • AI Tools & Automation Literacy (in progress) • Customer Retention, Query & Claims Resolution • Process Improvement & Data-Driven Reporting • Export Sales & Cross-Border Logistics (SADC) SYSTEMS & TECHNICAL TOOLS SAP • SYSPRO • Acumatica ERP • Sage CRM • HubSpot CRM (certification in progress) • Google Workspace • Microsoft Office Suite (Advanced Excel, Word, Outlook) • Ticketing & Live Chat Support Systems • AI-Assisted Productivity & Automation Tools PROFESSIONAL EXPERIENCE Customer Support Frontline Specialist (Remote) May 2026 – September 2026 Office Beacon | Operations Department | Remote / Global BPO — Contract Completed • Served as the first point of contact for customers via phone, chat, and ticketing systems, delivering prompt, effective resolutions to inquiries and challenges. • Documented all customer interactions and resolutions accurately in the ticketing system to support reporting, continuity of service, and quality assurance. • Collaborated cross-functionally with internal departments to fulfil customer needs quickly and support continuous platform and process improvements. • Analyzed recurring customer issues and contributed data-driven recommendations that reduce complaint volume and improve satisfaction. • Built strong, trust-based customer relationships that exceed expectations and reinforce the value of the company's services. • Provided training and personalized support to help customers succeed, escalating complex cases to senior support or management when required. • Maintained a positive, professional demeanor and consistent productivity in a fully remote, home-office environment, meeting SLA and availability requirements across working hours. • Applied Google Workspace tools (Docs, Sheets, Calendar, Gmail) daily for documentation, scheduling, and reporting following onboarding training.