glory

Executive Virtual assistant

glory

ID Verified
500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Administrative support: Managing schedules, organizing tasks, data entry, documentation, and general office support. Customer service: Responding professionally to customer inquiries, handling complaints, providing information, and maintaining positive customer relationships. Email and communication management: Managing emails, responding to clients, following up, and maintaining professional communication. Chat moderation: Monitoring online conversations, responding to questions, assisting cust...

Top Skills

Airbnb · <1 yearAirtable · <1 yearAsana · <1 yearBardeen · <1 yearBasecamp · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
LiveChatBeginner
Customer.ioBeginner
FreshdeskBeginner
IntercomBeginner
ZendeskBeginner
Help ScoutBeginner
CrispBeginner

Marketing & Growth

Content MarketingBeginner
Facebook Business ManagerBeginner
Email MarketingBeginner
Content StrategyBeginner

Real Estate Operations

MLS ManagementBeginner
Real Estate ListingBeginner
AirbnbBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner
BardeenBeginner
Monday.comBeginner
NotionBeginner
ClickUpBeginner
TrelloBeginner
AsanaBeginner
CodaBeginner
AirtableBeginner
LinearBeginner
BasecampBeginner
JiraBeginner

Work Experience

Virtual marketing promoter

Cocacola

Mar 2025 - Nov 2025

Key Achievements:

Increased brand awareness and online visibility through consistent digital promotion and customer engagement. Generated and followed up on potential leads, converting prospects into customers through effective communication. Successfully promoted products and services through social media platforms, online communities, chats, and direct customer engagement. Improved customer engagement by responding promptly to inquiries, comments, and messages. Supported marketing campaigns by creating awareness, sharing promotional information, and communicating product benefits to target customers. Built and maintained positive relationships with customers, helping improve customer retention and brand loyalty. Assisted in identifying customer needs and recommending suitable products or services, contributing to sales growth. Monitored customer feedback and market responses to help identify marketing opportunities and areas for improvement. Worked effectively with sales and marketing teams to achieve campaign and sales targets. Combined virtual marketing skills with hands-on brand activation and sales experience to create stronger customer engagement and product visibility.

Live Chat SupportPhone SupportSocial Media SupportEmail SupportVideo SupportTechnical SupportTicket ManagementLiveChatFreshdeskZendeskLead ManagementCustomer.ioIntercomHelp ScoutContent MarketingEmail MarketingFacebook Business ManagerCrispContent StrategyReal Estate ListingCalendar ManagementMLS ManagementAirbnbEmail ManagementTravel PlanningDocument ManagementExecutive Assistant ServicesResearch & Information GatheringBardeenPersonal Assistant ServicesCalendlyMeeting CoordinationMonday.comData Entry

Quick Stats

Age25 years
English LevelFluent
ID VerificationVerified