Customer Experience and Business Operations ProfessionalCustomer Experience and Business Operations Professional
Gleziel
$880
per month
($5/hour)
Profile Description
Customer Support and Virtual Operations professional with 10+ years of experience supporting global clients across BPO, e-commerce, technical support, sales, insurance, and remote operations. Skilled in customer service, CRM management, e-commerce support, lead generation, sales, data management, and problem-solving. A quick learner who works well independently, adapts easily to new tools and processes, and brings strong attention to detail, reliability, and a genuine drive to deliver quality re...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Associate
Javvy Coffee
Feb 2025 - Mar 2026
Key Achievements:
Provided customer support for orders, subscriptions, shipping, accounts, and product-related inquiries through Gorgias. Managed Shopify, Recharge, and Flowspace tasks including order tracking, replacements, refunds, and subscription-related requests. Coordinated with internal teams to resolve customer concerns and ensure timely, accurate resolutions. Maintained clear documentation and followed established processes while supporting customers across international markets.
E-commerceLiveSMSAgent /Subject MatterExpert
LiveRecover LLC
Nov 2023 - Jan 2025
Key Achievements:
Supported 100+ Shopify brands through Front’s SMS platform, assisting customers with orders, payments, product questions, and account-related concerns. Recommended relevant products, offers, and strategic discounts to recover abandoned carts and support revenue generation. Resolved escalated customer concerns and provided Level 2 support for complex issues requiring additional investigation. Monitored daily team performance and provided guidance to agents as a Subject Matter Expert.
Licensed Financial Advisor
Sun Life Philippines
Apr 2023 - Jan 2025
Key Achievements:
Managed end-to-end client support from lead generation and consultations to policy servicing, follow-ups, and ongoing client relationship management. Generated leads through social media, referrals, networking, and promotional content while conducting client consultations based on individual needs. Reviewed medical and personal information, scheduled appointments, coordinated underwriting requirements, and maintained accurate client records. Prepared tailored proposals based on client needs and underwriting decisions while providing ongoing support throughout the client relationship.
OperationsAssociate/ Global OperationsSupport
Smart Ecosystems Inc. PH
Dec 2021 - Aug 2023
Key Achievements:
Resolved contributor inquiries through email and Zendesk while meeting SLA requirements and maintaining accurate case documentation. Investigated suspicious activity by analyzing account and user data to identify potential fraud, including multi-accounting, verification bypass, account selling, and spamming. Escalated complex cases and collaborated with relevant teams to support accurate and timely resolutions. Maintained detailed records of investigations and operational cases to support platform integrity and risk management.
Technical-SalesSupport Represen
Concentrix
Oct 2019 - Sep 2021
Key Achievements:
Returnee
CustomerService Representative
Concentrix
Nov 2017 - Oct 2019
Key Achievements:
Assisted global customers across APAC, North America, LATAM, and EMEA with product, order, replacement, refund, payment, and account-related concerns. Resolved customer issues through chat support while maintaining quality, SLA, productivity, and customer satisfaction targets. Documented interactions accurately and followed established procedures for escalations, replacements, refunds, and other customer requests.
Technical-SalesSupport Representative
Concentrix
Aug 2015 - Sep 2017
Key Achievements:
Provided step-by-step technical support for networking products, troubleshooting connectivity, hardware, and software issues for global customers. Diagnosed networking concerns and guided customers through appropriate troubleshooting and resolution steps. Processed escalations and RMAs while documenting customer cases and resolutions in Salesforce. Recommended relevant networking products based on customer needs, combining technical support with consultative sales and upselling.