Customer Experience and Business Operations ProfessionalCustomer Experience and Business Operations Professional

Job Responsibilities:

Provided customer support through chat and email, troubleshooting platform, account, invoice, payment, workflow, and QuickBooks-related concerns while guiding customers through AR Workflow features. Investigated customer issues, documented bugs and feature requests in Jira, and collaborated with internal teams to support resolution, escalation, and follow-up. Delivered customer training and create... more...

Job Responsibilities:

Provided customer support for orders, subscriptions, shipping, accounts, and product-related inquiries through Gorgias. Managed Shopify, Recharge, and Flowspace tasks including order tracking, replacements, refunds, and subscription-related requests. Coordinated with internal teams to resolve customer concerns and ensure timely, accurate resolutions. Maintained clear documentation and followed est... more...

Job Responsibilities:

Supported 100+ Shopify brands through Front’s SMS platform, assisting customers with orders, payments, product questions, and account-related concerns. Recommended relevant products, offers, and strategic discounts to recover abandoned carts and support revenue generation. Resolved escalated customer concerns and provided Level 2 support for complex issues requiring additional investigation. Monit... more...

Job Responsibilities:

Managed end-to-end client support from lead generation and consultations to policy servicing, follow-ups, and ongoing client relationship management. Generated leads through social media, referrals, networking, and promotional content while conducting client consultations based on individual needs. Reviewed medical and personal information, scheduled appointments, coordinated underwriting requirem... more...

Job Responsibilities:

Resolved contributor inquiries through email and Zendesk while meeting SLA requirements and maintaining accurate case documentation. Investigated suspicious activity by analyzing account and user data to identify potential fraud, including multi-accounting, verification bypass, account selling, and spamming. Escalated complex cases and collaborated with relevant teams to support accurate and timel... more...

Job Responsibilities:

Returnee

Job Responsibilities:

Assisted global customers across APAC, North America, LATAM, and EMEA with product, order, replacement, refund, payment, and account-related concerns. Resolved customer issues through chat support while maintaining quality, SLA, productivity, and customer satisfaction targets. Documented interactions accurately and followed established procedures for escalations, replacements, refunds, and other c... more...

Job Responsibilities:

Provided step-by-step technical support for networking products, troubleshooting connectivity, hardware, and software issues for global customers. Diagnosed networking concerns and guided customers through appropriate troubleshooting and resolution steps. Processed escalations and RMAs while documenting customer cases and resolutions in Salesforce. Recommended relevant networking products based on... more...