Admin Virtual Assistant| Customer Support| Research

Fadzai

500/mo
Zimbabwe
Looking for Full-time
10 hours/day
Availability: US timezone

Profile Description

Administrative and customer service professional with experience supporting university departments and the insurance industry in office administration, research support, client service, and records management. I am experienced in coordinating schedules, preparing reports and documentation, maintaining accurate databases, handling confidential information, and responding to customer enquiries. I am well versed in policy administration, research coordination, data entry, compliance documentation, ...

Top Skills

Account Management · <1 yearAirtable · <1 yearApollo.io · <1 yearAsana · <1 yearB2B Sales · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner
CrispBeginner
Customer.ioBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Email ManagementBeginner
Document ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
BardeenBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
AirtableBeginner
Monday.comBeginner
ClickUpBeginner
JiraBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Account ManagementBeginner
Warm Outreach & Appointment SettingBeginner
Cold CallingBeginner
SalesforceBeginner
Zoho CRMBeginner
PipedriveBeginner
Apollo.ioBeginner
ZoomInfoBeginner

Work Experience

Customer Service Representative

OmniContact International

May 2019 - Jun 2021

Email SupportPhone SupportLead ManagementTicket ManagementTravel PlanningZendeskEmail ManagementDocument ManagementData EntryResearch & Information GatheringMeeting CoordinationCalendlyAsanaLead GenerationCold CallingCold Email OutreachSalesforceZoho CRMWarm Outreach & Appointment Setting

Quick Stats

Age32 years
English LevelFluent
ID VerificationNot verified