Customer ServiceCustomer Service
erick
$2,000
per month
($11/hour)
Profile Description
Results-driven Customer Service and Business Development professional with 6+ years of experience in customer service, sales support, contact center operations, and financial services. Skilled in customer relationship management, complaint resolution, client onboarding, CRM systems, ERP platforms, and Microsoft Excel.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Finance & Accounting
Virtual Assistance & Admin
Work Experience
Store Manager
Britmart Enterprise
Dec 2025 - Jul 2026
Key Achievements:
• Led day-to-day operations and coordinated team activities to support achievement of organizational targets. • Set performance goals, delegated responsibilities, monitored daily output, and reported progress. • Resolved operational challenges and workflow issues while maintaining productivity and service standards. • Motivated team members and promoted a collaborative working environment. • Participated in recruitment and training of new employees to organizational standards. • Oversaw daily operations and ensured tasks were completed accurately and within required timelines.
Assistant Customer Experience Officer
Higher Education Loans Board
Jan 2024 - Jan 2025
Key Achievements:
• Handled inbound and outbound customer interactions through telephone, email, and social media channels. • Responded to enquiries regarding loan applications, repayment options, account status, and related services. • Updated customer information in CRM systems to support service tracking and reporting. • Conducted outbound follow-ups and supported recovery activities relating to overdue payments. • Assisted customers with service-related issues and collaborated with internal teams to resolve concerns. • Contributed to root-cause analysis by identifying recurring customer pain points and supporting service improvements.
Assistant Accountant / Customer Service
Pets Paradise Limited
Aug 2021 - Jan 2024
Key Achievements:
• Managed financial records, account reconciliations, accounts payable and accounts receivable processes. • Prepared financial reports and supported budgeting, expenditure monitoring, payroll, tax filings, and statutory compliance. • Used accounting systems and Microsoft Excel to analyze financial data and prepare management reports. • Supported external audits and maintained accurate documentation and financial controls.
Business Development Officer
Kenya Women Micto-Finance Bank
May 2019 - Jul 2021
Key Achievements:
• Delivered customer service across multiple channels and managed enquiries, complaints, and escalations. • Promoted financial products and services and supported customer onboarding and relationship management. • Engaged customers to understand needs, provide appropriate financial guidance, and support loan applications. • Maintained accurate CRM records and conducted customer follow-ups to support business development objectives. • Analysed customer feedback and recommended solutions to improve service delivery. • Supported credit and financial analysis, customer risk profiling, and review of financial information.