Sales Executive and Customer Service RepresentativeSales Executive and Customer Service Representative
Elias
$1,200
per month
($7/hour)
Profile Description
Dynamic Customer Service & Sales Specialist with proven expertise in fast-paced call center settings, expertly balancing outstanding support with revenue generation. Successfully handled 40+ daily customer interactions while maintaining 90%+ satisfaction ratings and consistently exceeding sales targets through personalized recommendations and value-based upselling. Adept at issue resolution, objection handling, relationship building, and utilizing CRM tools and performance data to improve engag...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Data & Analytics
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Sales Executive
Comex Homes
Dec 2025 - Present
Job Responsibilities:
Prospecting and generating leads for residential properties through cold calling, networking, referrals, digital marketing follow-ups, walk-ins, and events. Engaging with potential buyers and investors to understand their needs, budget, and investment goals. Conducting property presentations, site visits, and showings of off-plan and completed units in prime Nairobi locations. Collaborating with t...
Customer Service Representative
Call Center International
Jan 2025 - Aug 2025
Job Responsibilities:
Managed 40+ inbound customer interactions daily, resolving queries efficiently and courteously. Assisted with order placements, payment processing, and return management. Keeping accurate and organized records of customer interactions and transactions.
Credit Officer
Diversity Microcredit
Dec 2023 - Jun 2024
Job Responsibilities:
Marketed financial products to new and existing clients. Evaluated creditworthiness and processed loan applications. Conducted regular follow-ups and collections through calls and field visits.
Customer Service Representative
Call Center International
Aug 2022 - Jun 2023
Job Responsibilities:
Provided accurate and empathetic support for flight bookings, itinerary changes, and policy inquiries. Managed over 40 daily customer interactions. Upsold airline products and services, contributing to revenue growth.
Quick Stats
Education
Bachelor's Degree
African Leadership University
2017 - 2021
High-school
Meru School
2012 - 2015