Executive AssistantExecutive Assistant
Adelaine
ID Verified$1,500
per month
($9/hour)
Profile Description
Proactive Executive Assistant who brings order to chaos, stays one step ahead, and supports leaders with energy, clarity, and reliable follow-through every day.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Finance & Accounting
Customer Success
Marketing & Growth
Sales & Business Development
Work Experience
Executive Assistant
NinjaVA
Nov 2022 - Jul 2025
Job Responsibilities:
Managed executive calendars, team schedules, and internal communications to keep daily operations running smoothly. Handled client communications and follow-ups, prepared weekly performance and operations reports, and planned social media content and newsletters to increase visibility. Developed internal documents and standardized onboarding and training materials, maintained CRM records, built au...
Global Operations & Technical Support
Mono Software
Aug 2022 - Apr 2023
Job Responsibilities:
Provided high-quality technical support to clients, ensuring timely issue resolution and a positive customer experience. Developed and executed global team strategies that supported international sales growth, while collaborating closely with development and marketing teams to improve user interface design and optimize advertising performance. Coordinated cross-functional teams across Indonesia, M...
Customer Service Representative
BuyGoods
May 2020 - Oct 2022
Job Responsibilities:
Provided prompt, professional support to customers via phone and email, assisting with orders, tracking, reshipments, refunds, and cancellations while handling escalated and fraud-related cases with empathy and care. Maintained detailed customer records, ensured timely follow-ups, and contributed to high customer satisfaction and retention rates.
Customer Service Representative
NetSpend
Aug 2016 - Feb 2019
Job Responsibilities:
Handled inbound escalation calls related to unauthorized transactions, missing deposits, and customer complaints while completing financial transactions such as card activations, refunds, balance inquiries, and fraud escalations. Supported onboarding and training of new hires to ensure service quality and accuracy, and maintained precise customer records within company databases.