Ma.

Freelance Virtual Assistant | Support Engineer

Ma.

ID Verified
1,000/mo
Victoria, Oriental Mindoro, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a versatile professional with experience in technical support, virtual assistance, and web development. I have handled technical issues, managed support tickets, organized business records, maintained WordPress websites, developed a pricing calculator using REST APIs, and managed hundreds of CRM leads. I learn new systems quickly, pay attention to detail, and work independently to deliver accurate and reliable results in a remote environment.

Top Skills

Canva · 4 yearsHTML5/CSS3 · 4 yearsMySQL · 4 yearsTechnical Writing · 4 yearsGitHub Actions · 3 years

Skills & Expertise

Content & Writing

Technical WritingAdvanced

Customer Success

Ticket ManagementBeginner
Email SupportBeginner
Technical SupportBeginner

Data & Analytics

SQLAdvanced
Python (Pandas/NumPy)Intermediate
Data VisualizationIntermediate
Predictive AnalyticsIntermediate
Statistical AnalysisIntermediate
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaAdvanced
Responsive DesignIntermediate
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

WordPressBeginner

Finance & Accounting

Financial ReportingBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
GoHighLevelBeginner

Real Estate Operations

Real Estate ListingBeginner
AirbnbBeginner

Software Development

HTML5/CSS3Advanced
MySQLAdvanced
GitHub ActionsAdvanced
ReactIntermediate
Vue.jsIntermediate
TypeScriptIntermediate
Node.jsIntermediate
Python (Django/FastAPI)Intermediate
PHP (Laravel)Intermediate
REST API DesignIntermediate
FirebaseIntermediate
VercelIntermediate
WordPress DeveloperBeginner
Next.jsBeginner
Tailwind CSSBeginner
JavaScript (ES6+)Beginner
C# (.NET Core)Beginner

Specialized Skills

Contract ReviewBeginner
Legal ResearchBeginner

Virtual Assistance & Admin

Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner

Work Experience

Support Engineer

Network Economic Service Ventures Philippines Inc

Aug 2026 - Present

Key Achievements:

I investigated application and email issues, managed support tickets, and coordinated with relevant teams to help resolve technical concerns efficiently. I maintained accurate ticket documentation and updated support records to improve issue tracking and follow-ups. I also handled data uploads and updates across internal business systems, helping keep information organized and daily operations running smoothly.

Technical SupportTicket ManagementExcel (Advanced)Google Sheets (Advanced)Email Support

Freelance Virtual Assistant

Private Client

May 2026 - Oct 2026

Key Achievements:

I provided administrative and technical support by conducting online research, reviewing contracts, researching legal matters, managing real estate listings, organizing business documents, and handling data entry. I also maintained WordPress websites, troubleshot website issues, managed files and invoices, and assisted with daily business operations. My work helped keep information organized, support business decisions, and ensure tasks were completed efficiently.

Email SupportTechnical SupportExcel (Advanced)Google Sheets (Advanced)Real Estate ListingFinancial ReportingAirbnbWordPress DeveloperContract ReviewLegal ResearchData EntryExecutive Assistant ServicesResearch & Information GatheringDocument ManagementMeeting CoordinationPersonal Assistant ServicesWordPressHTML5/CSS3

Intern

Armful Media

Feb 2026 - Apr 2026

Key Achievements:

I developed and deployed an influencer pricing calculator for Instagram and TikTok campaigns using REST APIs and improved a referral program landing page using WordPress Elementor. I also managed and organized hundreds of CRM leads in GoHighLevel to support lead segmentation and follow-ups. These projects strengthened my web development skills and helped improve campaign pricing estimates, website presentation, and lead organization.

Technical WritingData VisualizationStatistical AnalysisResponsive DesignWordPressSEO (Technical & Content)GoHighLevelWordPress DeveloperHTML5/CSS3VercelGitHub Actions

Quick Stats

Age21 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
EnglishFluent
ID VerificationVerified

Certifications

Information Technology Specialist – Data Analytics
Certified Associate in Cybersecurity

Education

Bachelor's Degree

Mindoro State University - Calapan City Campus

2022 - 2026