Virtual assistant, Customer service, Email specialistVirtual assistant, Customer service, Email specialist
Daisy
$900
per month
($5/hour)
Profile Description
With nine years of experience in high-tier customer support, I have developed a robust professional character defined by reliability, cultural fluency, and a deep understanding of North American consumer expectations. I possess extensive expertise in managing complex interactions across phone, chat, and email channels, ensuring clear and efficient communication at every touchpoint. My background in account management allows me to go beyond basic troubleshooting, focusing on building long-term br...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Specialized Skills
Virtual Assistance & Admin
Sales & Business Development
Marketing & Growth
E-commerce & Marketplace
Work Experience
Customer service representative
RYZE Superfoods
Jun 2023 - Present
Job Responsibilities:
I provide end-to-end support by guiding customers through the initial ordering process, from applying discount codes to tracking shipment status. Additionally, I manage after-sales transactions to ensure a seamless experience when issues arise. This includes processing refunds, returns, or product replacements with efficiency and care.
Teammate
TaskUs
Oct 2022 - Sep 2023
Job Responsibilities:
Assisting Riders with the status of their delivery.-Assisting Riders with activating their accounts, background checking, explaining the benefits, and income.
CUSTOMER SERVICE REPRESENTATIVE
Transcosmos International INC.
Aug 2022 - Feb 2023
Job Responsibilities:
- Assisting the customer with their concerns about their recent order (status, where to place the order, discount codes).- Assisting the customer with their after-sales transaction, such as refund, return, replacement, and repair
CUSTOMER SERVICE REPRESENTATIVE
TTEC
Jan 2021 - Apr 2021
Job Responsibilities:
- Assisting the customer with the status of their subscription benefit- Assisting the customer with paying their subscription benefits and setting their doctor’s appointment.
CUSTOMER SERVICE REPRESENTATIVE
FISglobal Solutions Inc.
May 2016 - Jan 2021
Job Responsibilities:
- Assisting customer with the status of their telco subscription benefits. Assisting customers to set plans and upgrading their devices. - Assisting customer with their billing concerns
Quick Stats
Education
High-school
- Present