Client Acquisitions Specialist, Case ManagerClient Acquisitions Specialist, Case Manager
Charmaine
ID Verified$900
per month
($5/hour)
Profile Description
Dedicated and detail-oriented professional with experience in case management, customer service, sales, lead generation, appointment setting, and social media management. Skilled in communication, client support, multitasking, follow-ups, and administrative tasks. Reliable, adaptable, and committed to delivering excellent results while working independently or as part of a team.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Lead Generation, Appointment Setting, and Social Media Manager
Gentask Virtual Assistant Services
Aug 2026 - Present
Job Responsibilities:
As a Lead Generation, Appointment Setting, and Social Media professional, I identify and qualify potential clients, conduct outreach, engage prospects, and schedule appointments with qualified leads. I also manage social media platforms by creating and publishing engaging content, responding to inquiries, monitoring engagement, and helping build brand awareness. I am skilled in communication, rela...
Case Manager
Sutherland Global Services
Nov 2022 - Mar 2026
Job Responsibilities:
I managed multiple client cases, conducted outbound calls, reviewed and analyzed documents, coordinated with healthcare providers, handled follow-ups, and ensured cases were properly documented and updated. I prioritized tasks, made informed decisions, and maintained accurate records while providing timely and professional support.
Customer service Representative
Sutherland Global Services
Mar 2022 - Oct 2022
Job Responsibilities:
I handled customer inquiries, assisted with orders and refunds, resolved concerns, provided product information, and ensured a positive customer experience. I also managed multiple customer interactions, addressed issues professionally, and escalated complex concerns when necessary.