Brian

Account Manager. Customer Success Manager. Relationship Mana

Brian

1700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I possess over 7 years of work experience in Relationship Building and Management, Customer Service, Handling of Outbound Calls in a Call Centre Set Up. People Management and Customer Retention.

Top Skills

Facebook Marketplace · 10 yearsAmazon FBA · 7 yearsB2B Sales · 7 yearsB2C Sales · 7 yearsCold Calling · 7 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Social Media SupportExpert
Email SupportExpert
LiveChatAdvanced
FreshdeskAdvanced
IntercomAdvanced
Help ScoutAdvanced

Content & Writing

ScriptwritingExpert
Email CopywritingExpert
CopywritingExpert
Creative WritingExpert

E-commerce & Marketplace

Facebook MarketplaceExpert
eBayExpert
Amazon FBAExpert
ShopifyExpert
Inventory ManagementAdvanced

Marketing & Growth

Google AdsAdvanced

Sales & Business Development

B2B SalesExpert
B2C SalesExpert
Cold CallingExpert
Lead GenerationExpert
Cold Email OutreachExpert
Sales Funnel ManagementExpert
NegotiationExpert
Sales PresentationsExpert

Work Experience

Sales Associate/Customer Service Officer

Emirates National Bank of Dubai

Jul 2022 - Jan 2025

Key Achievements:

Handled Outbound calls effectively pitching to customers about available bank products and services Handled all customers' queries on phone on products and services Trained customers on how to use latest technology to access bank products and services Welcomed new customers to the bank Engaged new and existing customers to build long term relationships Effectively communicated with customers to understand their needs and tailored them to bank products and services Cross sold company products and services to potential customers.

Email SupportPhone SupportEmail CopywritingScriptwritingB2C SalesLead GenerationCold CallingNegotiationAccount ManagementSales Presentations

Quick Stats

Age42 years
English LevelFluent
ID VerificationNot verified