Personal Assistant, Administrative Assistant, ExecutivePersonal Assistant, Administrative Assistant, Executive
Benjamin
ID Verified$1,000
per month
($6/hour)
Profile Description
A highly skilled and versatile professional with over 6 years of experience across customer service, quality assurance, administration, and sales. Proven track record in real-time client-facing roles, expert at actively collaborating with clients to pinpoint their exact operational needs. Specialized in auditing calls for quality metrics and translating client feedback, preferences, and requests into tailored training programs that empower agents to meet or exceed client expectations.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Human Resources
Virtual Assistance & Admin
Work Experience
Training and Quality Expert
Intelegencia
Aug 2022 - Jul 2026
Job Responsibilities:
• Served in a real-time client-facing capacity, conducting regular syncs to address client needs, collect feedback, and align operational goals. • Analyzed specific client requests and directives to identify training gaps, strategically determining what needed to be trained and how to train the agents to mirror the client’s exact brand voice and requirements. • Audited calls and evaluated staff pe...
Csr & Tsr
Sutherland Global Services
Nov 2021 - Aug 2022
Job Responsibilities:
• Engaged in real-time, client-facing communication, directly addressing customer needs, driving resolution efficiency, and managing escalations. • Handled executive administrative tasks by meticulously organizing, updating, and managing sensitive customer records and database accounts. • Engaged in consultative sales and retention strategies, identifying upselling opportunities while troubleshoot...
Quality Specialist
Sitel Group
Jan 2018 - Oct 2021
Job Responsibilities:
• Collaborated on client-facing quality calibration sessions to ensure the QA process accurately reflected how the client wanted customer interactions to be handled. • Formally audited customer interactions and calls to cross-reference performance against client compliance regulations and service standards. • Drove sales and revenue generation by educating customers on product ecosystems, managing...
Quick Stats
Education
Bachelor's Degree
College of the Holy Spirit
2012 - 2016