Bea

Order Management Associate

Bea

ID Verified
700/mo
Taguig, Philippines
Looking for Full-time
8 hours/day
Availability: EU / Asia timezone

Profile Description

Highly accomplished Customer Experience professional with over a decade of experience specializing in client relationship management, service coordination, and process improvement. I leverage a strong background in customer care to implement effective service strategies, quality assurance, and employee development. My expertise spans order management, technical troubleshooting, and cross-functional collaboration using tools like Salesforce, Shopify, Netsuite, and Sellercloud. I am a solution-dri...

Top Skills

Account Management · 5 yearsExcel (Advanced) · 5 yearsGoogle Sheets (Advanced) · 5 yearsLiveChat · 5 yearsOrder Fulfillment · 5 years

Skills & Expertise

Customer Success

LiveChatExpert
FreshdeskIntermediate
Live Chat SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
Help ScoutBeginner

E-commerce & Marketplace

Order ProcessingExpert
Order FulfillmentExpert
ShopifyIntermediate
EtsyIntermediate
eBayIntermediate
GorgiasBeginner

Sales & Business Development

Account ManagementExpert
SalesforceExpert
B2B SalesAdvanced

Finance & Accounting

XeroBeginner
NetSuiteBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
SQLBeginner
Power BIBeginner

Work Experience

Order Management Associate

Swiss Madison

Oct 2025 - Present

Live Chat SupportTechnical SupportHelp ScoutShopifyTicket ManagementExcel (Advanced)Account ManagementOrder FulfillmentOrder ProcessingPower BIGoogle Sheets (Advanced)

Customer Support Associate

Happy Mammoth

Jun 2025 - Oct 2025

Live Chat SupportShopifyTicket ManagementOrder ProcessingOrder FulfillmentAccount ManagementTechnical Support

Customer Experience Professional

Life Interiors

May 2025 - Sep 2025

Live Chat SupportTicket ManagementShopifyOrder ProcessingOrder FulfillmentAccount ManagementNetSuiteGoogle Sheets (Advanced)Excel (Advanced)B2B Sales

Commercial Care Coordinator

Temple & Webster

Oct 2021 - Feb 2025

Live Chat SupportTicket ManagementTechnical SupportLiveChatOrder ProcessingOrder FulfillmentAccount ManagementB2B SalesSalesforceExcel (Advanced)Google Sheets (Advanced)

Training & Quality Officer

Temple & Webster

Sep 2020 - Sep 2021

Live Chat SupportTechnical SupportTicket ManagementLiveChatOrder ProcessingOrder FulfillmentAccount ManagementB2B SalesSalesforceGoogle Sheets (Advanced)Excel (Advanced)

Customer Care Consultant

Temple & Webster

Jul 2019 - Sep 2020

Live Chat SupportTechnical SupportTicket ManagementFreshdeskLiveChatOrder ProcessingOrder FulfillmentAccount ManagementB2B SalesSalesforceGoogle Sheets (Advanced)Excel (Advanced)

Subject Matter Expert

StarTek Philippines (T-Mobile)

Jul 2016 - Jun 2019

Live Chat SupportTechnical SupportTicket ManagementLiveChatAccount ManagementB2B SalesGoogle Sheets (Advanced)Excel (Advanced)

Backoffice Support Representative

TaskUs (Uber)

May 2015 - May 2016

Ticket Management

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified

Certifications

Lean Six Sigma White Belt
Gorgias Academy