Virtual assistant, Appointment setter, Account managerVirtual assistant, Appointment setter, Account manager

Key Achievements:

Manage new and existing B2B accounts across the US, supporting businesses including auto dealerships, hotels, property and facilities operations. • Own client relationships throughout the account lifecycle, from initial engagement and onboarding through ongoing account management, support and issue resolution. • Act as a primary point of contact for clients, maintaining clear communication and ensuring questions, requests and issues are followed through to resolution. • Coordinate between clients, internal teams and external vendors to keep account requirements, technical issues and outstanding actions moving forward. • Schedule and coordinate client meetings, onboarding activities and follow-ups while managing multiple accounts and competing priorities across US business hours. • Track outstanding client requests and action items, maintaining ownership through to completion and proactively following up to prevent delays. • Troubleshoot account, system and access-related issues, working with internal teams and vendors when escalation or technical support is required. • Maintain accurate CRM records, including client information, account activity, communication history, issues, follow-ups, statuses and next steps. • Manage account documentation to ensure relevant client information, actions and resolutions are properly recorded. • Support both new business opportunities and existing customer relationships by identifying client needs and communicating how Keycafe can improve operational efficiency, access control and accountability. • Manage multiple accounts simultaneously in a fully remote environment, prioritizing time-sensitive requests and maintaining consistent follow-through.

Key Achievements:

Coordinated recruitment, business development and day-to-day operational workflows in a fast-paced hospitality environment. • Managed 100–130 daily calls, screened candidates, coordinated interviews and maintained accurate records and follow-ups. • Worked closely with recruitment and management teams to forecast requirements, coordinate timelines and keep projects moving. • Supported business development by selling accredited hospitality training, communicating course value, career outcomes and return on investment. • Placed 10–15 candidates per week into hospitality roles while maintaining communication with candidates and clients throughout the process. • Coordinated multiple stakeholders and competing priorities, ensuring tasks, interviews, placements and follow-ups were completed within required timelines. • Supported recruitment and operational planning by identifying requirements, maintaining candidate pipelines and keeping information accurate and up to date. • Built strong relationships with candidates, clients and internal stakeholders through clear communication and consistent

Key Achievements:

Managed outbound sales conversations with US healthcare stakeholders, including physicians, nurses, allied health professionals and healthcare support organizations. • Prospected, qualified and nurtured opportunities through cold calling, email and social outreach while consistently working toward monthly activity and pipeline targets. • Conducted discovery conversations to understand client needs and communicate the value of the platform. • Supported new clients through onboarding and early account setup, helping ensure a smooth transition into the service. • Worked across sales and client-success activities, identifying client needs, resolving questions and moving qualified opportunities toward conversion. • Maintained accurate CRM records, tracked client interactions and supported pipeline visibility for forecasting and reporting. • Built relationships with healthcare stakeholders while managing objections, communicating value and maintaining a strong focus on client experience.