Virtual AssistantVirtual Assistant
Ariane
ID Verified$1,000
per month
($6/hour)
Profile Description
Hi! I'm a CS & Community Engagement Specialist with 6+ years of experience turning customer challenges into solutions and online communities into thriving spaces. From supporting iGaming platforms and e-commerce brands to managing short-term rentals and gamer communities, I’ve built a career on problem-solving, people-first service, and driving engagement that sticks. I’m passionate about creating exceptional customer experiences, fostering communities that feel alive, and making operations run...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Data & Analytics
Work Experience
CSR | TSR
VGW HOLDINGS INC
Apr 2024 - Apr 2025
Key Achievements:
- Delivered high-quality customer support for an online social casino platform - Resolved an average of 70+ tickets daily through live chat & email - Collaborated with QA and product teams to improve support workflows
STR | Subject Matter Expert | CSR
TDCX PH
Feb 2023 - Dec 2023
Key Achievements:
- Provided general assistance to clients and resolved listing issues efficiently. - Delivered high-touch support, ensuring smooth host–guest interactions
COMMUNITY MANAGER
LUMIERE ONE
Oct 2021 - Jan 2023
Key Achievements:
- Oversaw community engagement for a gacha-style mobile RPG, across Discord and Telegram. - Designed themed trivia, giveaways, and lorebased events boosting retention by 15%. - Acted as liaison between players and developers, ensuring feedback integration
CSR | OPERATIONS SUPPORT
GLAMRDIP
Feb 2022 - Nov 2022
Key Achievements:
- Delivered frontline customer support via email and chat, assisting customers with product inquiries, order status, and after-sales concerns - Processed refunds, replacements, and warranty claims in line with company policies - Coordinated with logistics partners to resolve shipping/delivery issues and ensure timely order fulfillment - Supported operations by reporting recurring product and order issues to management for process improvements
CSR | LISTING MANAGER
NEUROSOCKS
Aug 2021 - Dec 2021
Key Achievements:
- Managed and optimized product listings across Amazon and other e-commerce platforms, ensuring accuracy of descriptions, pricing, and images - Responded to customer inquiries about product features, sizing, and order concerns - Monitored inventory levels and flagged low stock items
COMMUNITY MANAGER
MIZAKI’S PLAYGROUND
Mar 2020 - Sep 2021
Key Achievements:
- Managed and moderated an active Discord, Telegram, and Facebook server of 5,000+ members. - Launched weekly themed events, trivia, and giveaways that increased engagement rate by 35% in 3 months. - Created and scheduled content aligned with audience interests
ESL TEACHER
ENGLISH PRO ASIA
Feb 2019 - Dec 2019
Key Achievements:
- Conducted one-on-one and small group English lessons for students across different proficiency levels - Designed lesson plans tailored to student needs, focusing on grammar, pronunciation, and conversational fluency - Used interactive activities and multimedia resources to boost engagement and retention - Tracked student progress and provided personalized feedback to support learning goals
Quick Stats
Certifications
Education
Bachelor's Degree
Pamantasan ng Lungsod ng Marikina
2018 - 2022
Associate's Degree
STI College Marikina
2016 - 2018