AI Automation, IT Support, SOC Analyst, Photo & Video editorAI Automation, IT Support, SOC Analyst, Photo & Video editor
Anyangu.
ID Verified$2,000
per month
($11/hour)
Profile Description
Dynamic, self-driven Helpdesk Technician and AI Automation Specialist with a knack for solving technical challenges, streamlining operations, securing digital environments and boosting team efficiency. Implemented Active Directory migration and centralization of systems at Arabella Inc., managed Identity Access Management while ensuring 100% data integrity and boosting operational efficiency by 37%, resolved 20+ daily tickets with 98% satisfaction. I'm proficient in AI automation and workflow d...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Marketing & Growth
Sales & Business Development
Work Experience
HelpDesk Support Technician
Arabella Inc
Nov 2025 - Present
Job Responsibilities:
• Implemented and supported the core Active Directory Migration process from a decentralized workgroup system to a centralized domain environment which improved Identity & Access Management and operational efficiency by 37%. • Diagnosed and resolved complex Hardware and Software issues using remote desktop (RDP) for remote working staff for Arabella Inc. • Enforced Security & Compliance in the IA...
IT Systems Support Analyst -LPT (Volunteer) Remote
Quincy College
Jun 2025 - Oct 2025
Job Responsibilities:
• Diagnosed and resolved Hardware and Software issues using remote desktop and ticketing systems. • Resolved over 20 user support tickets daily across phone, email, and chat while maintaining 98% customer satisfaction. • Authored and maintained troubleshooting documentation to aid team knowledge sharing and streamline onboarding. • Implemented a triage system with priority tagging reducing average...