Abigael

Virtual assistant

Abigael

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a detail-oriented Virtual Assistant seeking a remote role where I can support administrative operations, customer communication, scheduling, order management, and digital business coordination. I bring strong organizational skills, reliability, customer service experience, and the ability to deliver efficient, professional remote administrative support that helps businesses run smoothly.

Skills & Expertise

Content & Writing

Customer Success

Data & Analytics

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Sales & Business Development

Marketing & Growth

Work Experience

Manager, receptionist

Nail addikt spa

May 2025 - Present

Job Responsibilities:

1. Deliver professional nail care services while maintaining high hygiene and customer service standards, contributing to positive client experiences and repeat bookings. 2. Build strong client relationships through personalized consultations, increasing customer retention and referral-based clientele. 3. Support daily spa operations including appointment scheduling, client communication, and serv...

CopywritingPhone SupportSocial Media SupportGoogle Sheets (Advanced)Google Analytics 4Excel (Advanced)CanvaCapCutTikTok ShopFacebook Marketplace

Founder

Farm Fresh Pantry

Aug 2022 - Present

Job Responsibilities:

Founded and manage an online pantry supply business, overseeing marketing, customer orders, fulfillment coordination, and delivery scheduling while building a loyal repeat-customer base through efficient service and targeted promotions.

Email CopywritingCopywritingPhone SupportSocial Media SupportLiveChatExcel (Advanced)Google Sheets (Advanced)Google Analytics 4CanvaCapCut

Customer service representative

Upway errand and delivery services

Sep 2019 - May 2025

Job Responsibilities:

Coordinated end-to-end errand and delivery operations, managing customer communication, order tracking, and dispatch logistics while driving repeat business through reliable and customer-focused service.

Live Chat SupportPhone SupportSocial Media SupportGoogle Sheets (Advanced)CanvaSocial Media GraphicsFacebook MarketplaceTikTok ShopVideo Support

Customer support

Cellz r us

Mar 2018 - Aug 2019

Job Responsibilities:

1. Consistently handled customer inquiries via phone, email, and WhatsApp, achieving timely resolutions and high customer satisfaction. 2. Assisted in processing orders, managing complaints, and ensuring smooth communication between clients and the store. 3. Built strong rapport with clients, leading to repeat business and positive word-of-mouth referrals. 4. Maintained accurate records of custome...

Live Chat SupportEmail SupportPhone SupportSocial Media Support

Quick Stats

Age33 years
GenderFemale
English LevelFluent
ID VerificationVerified

Certifications

KCSE

Education

High-school

Tumutumu Girls High school

2008 - 2012