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Results-driven Operations Management professional with over 12 years of BPO experience across customer service, technical support, training, and people leadership. Proven track record in driving operational efficiency, improving KPIs (Repeats, CSAT, AHT, Productivity), leading multi-level teams, and partnering with cross-functional stakeholders to meet business goals. Highly proficient in CRM systems and Microsoft Office applications.

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Conduct initial resume screening for candidates across the Philippines, Mexico, and the United States, ensuring alignment with job qualifications, company standards, and regional compliance. Identify top talent by reviewing applicant experience, skills, and educational background relative to the role requirements Assess work eligibility and cultural fit based on regional expectations and language proficiency. Tag and shortlist qualified applicants using the Applicant Monitoring System, and maintain accurate candidate records Coordinate with hiring managers to understand role-specific criteria for different locations and tailor screening accordingly. Track sourcing trends and applicant quality by location to continuously improve screening strategies and hiring outcomes Create and share job-related content and boost and manage job postings through online platforms and Facebook Page, targeting the right audience by location and job type Track and manage the employee referral program Manage HR training development company policies and procedures.

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I have experience managing social media accounts by creating engaging content, scheduling posts, and analyzing performance to improve results. I’m skilled in content planning, copywriting, basic design, and using tools for analytics and scheduling. I stay updated with trends to keep content relevant and appealing. I also understand how to align content with a brand’s voice and goals. What makes me a great hire is my balance of creativity and strategy, I focus on building engagement and delivering measurable growth. I am proactive, detail-oriented, and adaptable in the fast-paced world of social media, always eager to learn and improve.

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Amazon Marketplace Specialist with over 5 years of hands-on experience managing global Amazon stores across North America, Canada, UAE, Asia, EU, and the UK. Experienced in Seller Central management, product research, listing creation and optimization, SEO, catalog troubleshooting, inventory reconciliation, and FBA/FBM operations. Skilled in resolving listing issues, improving product visibility, and maintaining accurate catalog data. Also experienced in customer service, order processing, and daily marketplace operations. Known for being detail-oriented, dependable, and proactive in solving problems to keep stores running smoothly and support business growth.

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Dynamic Executive Assistant and operations professional with over a decade of experience supporting C-suite leaders, managing high-impact projects, and driving operational efficiency across corporate, real estate, and service-based environments. With a strong foundation in customer service, workforce management, and team leadership, I’ve built a career centered on organization, precision, and proactive problem-solving. I have supported multiple executives, including the CEO, Co-Founder, CPO, COO, and SVP, handling complex calendar and travel management, inbox oversight, executive communications, event planning, and project coordination. My background in sales support, appointment setting, and lead generation further strengthens my ability to understand business priorities, manage pipelines, and communicate clearly with clients and stakeholders. As an EA Team Lead, I streamlined processes, improved cross-functional workflows, and guided a team of executive assistants to consistently deliver high-quality support. I have also coordinated large-scale events, developed operational systems, optimized CRM databases, and contributed to marketing and social media initiatives. Known for my attention to detail, strong organizational systems, and ability to anticipate needs, I consistently bring structure, clarity, and reliability to fast-paced teams. My blend of executive support, operations experience, and strategic thinking enables me to add value quickly and support leaders at the highest level.

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Hi there! I’m Kez, an Operations Manager, Project Manager, and E-commerce Operations Specialist with nearly 9 years of experience helping businesses streamline operations, build efficient systems, and scale sustainably. I don’t just “get things done.” I take complex, messy processes and turn them into structured, automated, and high-performing systems that drive measurable growth. Why clients choose to work with me Because I bring a rare combination of: Strategic thinking Operational excellence Customer-focused execution A proactive “let’s solve this now” mindset Leadership that inspires teams to deliver results If you’re looking for someone who can take ownership, lead teams, and keep operations running smoothly without constant supervision, you’re in the right place. What I can help you with • Project management and product launch execution • Operations setup, optimization, and documentation (SOPs) • Team leadership (5–35 reps across CS, Tech, and E-commerce) • E-commerce management (Shopify, Amazon, and more) • Workflow automation and system integrations • Funnel creation and optimization • AI-powered marketing workflows • KPI tracking, reporting, and operational insights • Customer support systems and retention strategies • Executive assistance for busy founders and CEOs Throughout my career, I’ve helped businesses across industries including: E-commerce · Fitness · Finance · Real Estate · Coaching · Apparel · Outdoor Gear · Medical · Dropshipping I’ve built and optimized entire stores, integrated complex systems, created SOPs from scratch, trained and led teams, managed product launches, resolved operational bottlenecks, improved customer retention, coordinated with warehouses and suppliers, and handled full operational oversight from onboarding to fulfillment. The result? Many of the businesses I’ve supported achieved 5-star customer ratings and significant improvements in conversions, efficiency, and revenue through clean systems, strong leadership, and smart strategy. Tools and Platforms I Work With E-commerce & Websites Shopify · Amazon Seller · WordPress · Webflow · Kajabi · [link hidden] · Odoo · ClickFunnels Project Management & CRM Trello · Asana · [link hidden] · Notion · Airtable · Various CRM platforms Marketing & Design GoHighLevel · Figma · Canva · Geru · Mailchimp · ActiveCampaign · HubSpot Customer Support Platforms Gorgias · Intercom · RichPanel · Re:Amaze · Zoho · HubSpot Automations & Integrations Zapier · Make (Integromat) · CRM and Shopify integrations · Custom workflows Analytics & Reporting Google Analytics · Data Studio · KPI dashboards If a platform exists, there’s a strong chance I’ve used it—or I can learn it quickly. What you get when working with me A proactive leader who takes initiative A strategist who can execute ideas efficiently A manager who trains and elevates teams A systems-focused operator who loves automation A calm, solutions-driven problem solver Most importantly, you get someone who treats your business as if it were their own. If you're looking for a partner who can bring structure to your operations, support your team, and help your business run more efficiently, I’d love to connect. Let’s build something great together.

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Professional Summary Detail-oriented Virtual Assistant and Sales Support Specialist with a background in Computer Engineering and experience in CRM management, customer service, and business operations support. Skilled in managing sales pipelines, lead follow-ups, and client coordination while maintaining accurate records in CRM systems. Experienced in using tools such as GoHighLevel, Google Workspace, and other productivity platforms to streamline workflows and support remote teams. Known for strong organizational skills, clear communication, and the ability to manage multiple priorities in fast-paced environments. Committed to helping businesses stay organized, improve efficiency, and deliver excellent customer and client support. Work Preferences Work Setup: Remote / Work From Home Employment Type: Full-time or long-term contract Preferred Roles: Executive Assistant, Sales Support Specialist, Virtual Assistant, CRM Administrator, Operations Support Schedule Availability: Available to work Monday to Friday on EST or flexible time zones Tools & Platforms: GoHighLevel, Google Workspace, HubSpot CRM, Zapier, [link hidden], WordPress, Slack, Zoom, Notion Core Strengths: CRM Management Lead Follow-ups and Sales Pipeline Tracking Client Communication and Coordination Calendar and Email Management Process Improvement and Workflow Automation Administrative and Operational Support Remote Work Setup: Dedicated home office with a reliable computer, stable internet connection, and a quiet workspace suitable for remote work.

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Operations professional with 10+ years managing complex, fast-moving real estate and business environments. I keep founders, executives, and landlords ahead of the chaos — transaction coordination, calendar management, communications, vendor follow-ups, and the ambiguous projects that just need someone to own them. I've coordinated property operations across 70+ landlords, managed tenant relationships, and kept multiple deals moving simultaneously without things falling through the cracks. Detail-oriented, proactive, and I write well — which means your clients actually get clear, professional communication on every touchpoint. I don't wait to be told what's slipping. I catch it first.

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I am a highly organized and detail-oriented professional seeking opportunities as a Virtual Assistant. I prefer remote work that allows flexibility while maintaining high productivity and professionalism. I am skilled in communication, scheduling, data entry, research, document preparation, and administrative support. With a background in construction and project coordination, I understand deadlines, organization, and client satisfaction. I am tech-savvy, quick to learn new tools, and committed to delivering quality results. I value integrity, efficiency, and clear communication. My goal is to support businesses and entrepreneurs by helping them streamline operations and achieve sustainable growth.

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Your business should feel exciting—not weighed down by scheduling posts, tracking analytics, or figuring out what to share next. That’s where I step in. I take care of the behind-the-scenes social media work so you can get back to the parts of your business you actually love. With me handling the content, the strategy, and the consistency, you get more time, less stress, and a stronger online presence that grows while you focus on running your business.

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Strategic Digital Architect: Versatile and results-driven professional with expertise spanning Digital Marketing, AI implementation, and UI/UX Design. Proven ability to develop and execute comprehensive digital strategies that drive measurable growth and superior user experiences. Highly proficient in leveraging AI tools to optimize workflows and operate as a Virtual Assistant to provide seamless, high-efficiency support and creative execution.

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Detail-oriented and adaptable Virtual Assistant, Dispatcher, and Digital Marketing Specialist with hands-on experience in logistics coordination, customer service, route planning, lead generation, and online brand management. Adept at managing multiple priorities in fast-paced environments.

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I previously worked as an Executive Assistant in the photography and creative services industry, supporting a U.S.-based photography business for over three years. My responsibilities included inbox and calendar management, client communication, CRM and workflow setup, contract and invoice processing, social media coordination, and overall backend operations management. I also streamlined systems, improved client experience, and ensured smooth day-to-day operations so the business owner could focus on creative and revenue-generating activities.

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I am an Executive Virtual Assistant with nearly four years of experience supporting real estate professionals, business coaches, creative brands, and digital creators based in the US. My work sits at the intersection of operations, marketing, and systems. I help businesses stay organized, visible, and scalable by managing marketing execution, CRM systems, automations, content production, and day to day operations. I have supported solo founders and growing teams across real estate, business coaching, art, and gaming. My responsibilities have ranged from social media management and video editing to transaction coordination, CRM administration, website management, lead generation support, and workflow automation. What sets me apart is how I think about support. I focus on structure, consistency, and clean execution. I do not just complete tasks. I help reduce friction, protect time, and keep systems running smoothly so business owners can focus on growth. I am highly organized, proactive, and comfortable managing multiple priorities in fast paced environments. I value clear communication, reliable follow through, and high quality standards in everything I deliver. If you are looking for a long term virtual assistant who understands both operations and marketing, I would love to connect. Feel free to message me here to discuss how I can support your business.

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Experienced Virtual Assistant and Marketing Professional with nearly four years of remote work experience supporting brands in social media management, customer support, lead generation, email marketing, and appointment setting. Skilled in CRM management, influencer outreach, campaign coordination, and delivering high-quality customer experiences that drive engagement and business growth.

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Highly motivated and results driven Virtual Assistant and Social Media Manager with extensive experience managing Amazon Post Feeds, e-commerce listings, and social media platforms including Instagram, Facebook, and TikTok. Skilled in content creation, community engagement, and analytics tracking, with a proven ability to increase brand visibility, drive engagement, and optimize online performance. Adept at managing multiple tasks independently, coordinating with teams, and delivering projects on time while maintaining accuracy, professionalism, and attention to detail. Passionate about automotive and lifestyle niches, with a strong understanding of audience trends, storytelling, and digital marketing strategies to grow online communities and maximize sales.

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Highly versatile Executive Assistant and Virtual Assistant with over a decade of combined experience across executive support, sales, customer service, real estate operations, and technical support. Proven background in property analysis, lead generation, internal sales, outreach, account management, and CRM optimization using tools such as HubSpot, Salesforce, KVCore, GoHighLevel, and Zendesk. Skilled in managing high-volume tasks, communicating with clients, coordinating schedules, and supporting cross-functional teams. With experience as a Senior Agent, Team Lead, SDR, ISA, Property Analyst, Customer Support Representative, and Business Development Representative, I bring strong problem-solving abilities, adaptability, and a results-driven mindset. Known for consistently improving workflows, providing exceptional client experiences, and delivering reliable support in fast-paced environments.

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Results-driven AI specialist passionate about delivering impactful solutions. Expertise spans Artificial Intelligence, Machine Learning, and Deep Learning, leveraging TensorFlow for scalable model design and AI workflow automation. Proven ability to optimize performance and deploy robust, real-world AI applications. A collaborative innovator committed to continuous learning.

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I specialize in n8n and also work with [link hidden] and Zapier to build smart, time-saving automations that improve business operations. I’ve automated over 50 websites and systems, connecting tools like CRMs (including Go High Level), email platforms, lead forms, calendars, payment systems, and more. My strongest skill is using n8n to build custom workflows that match your exact needs—clean, reliable, and scalable. In addition to workflow automation, I’ve built: - AI chatbots that collect leads and answer customer questions 24/7 - AI-powered voice call systems that handle appointment booking and reminders - RAG (Retrieval-Augmented Generation) flows that combine AI with real-time company data for smarter responses - Lead routing and qualification systems using CRM logic and AI - Task automation for teams using Google Sheets, Slack, Notion, and other tools If you're looking for someone who can remove manual work, connect your tools, and make your business run smoother with automation, I’m ready to help.

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Results-driven Marketing Manager with over 3 year of experience in developing and executing strategic marketing plans to drive business growth and brand awareness. Proven track record in managing cross-functional teams, optimizing marketing campaigns, and leveraging data analytics to inform decision-making. Adept at fostering strong relationships with stakeholders and delivering measurable results. Creative and analytical Social Media Manager with over 3 years of experience in crafting engaging content and managing social media platforms to enhance brand presence and drive audience engagement. Skilled in social media strategy, content creation, and performance analysis.

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