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Social media manager with 5+ years of experience in Social Media Management and Content Editing, managing multi-channel campaigns and short-form video production across Instagram, TikTok, Facebook, and LinkedIn. Uses Canva, Google Workspace, Sprout Social, and Hootsuite for content creation, scheduling, and reporting, delivering a 60% increase in engagement and a 35% lift in Facebook conversion rates.

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Aspiring Social Media Manager with hands-on experience at World of Adventure Travel and Tours, where I developed skills in creating engaging social media captions, designing promotional materials, and publishing content to promote travel destinations and services. Creative, detail-oriented, and passionate about building an engaging online presence for brands. Equipped with a strong understanding of content creation, social media communication, and basic marketing strategies, with a willingness to learn new tools, explore creative ideas, and grow professionally in the digital marketing industry.

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Creative and dependable social media manager and video editor with a Cum Laude degree in Tourism Management and five years of hotel guest services and front office supervision experience. After an 11-year career break as a full-time parent, I returned with certified training in social media management, copywriting, video editing, and graphic design. I plan content calendars, write engaging captions, edit short-form videos in CapCut, and design graphics in Canva, with scheduling through Meta Business Suite. I communicate in English, Cebuano, Tagalog, and German. Organized, honest, and deadline-driven, I bring a service-first mindset that keeps audiences engaged and clients happy.

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I’m a detail-oriented and performance-driven Customer Support and Virtual Assistant with over three years of experience supporting U.S.-based e-commerce brands and service businesses. I specialize in high-volume email and chat support, Shopify operations, CRM management, and administrative assistance. Throughout my career, I’ve handled order tracking, refunds, cancellations, chargeback prevention, billing concerns, and scheduling inquiries while maintaining strong accuracy and adherence to SOPs. I’m known for staying calm under pressure, multitasking efficiently, and communicating clearly in written English. I focus on resolving issues fully, protecting company revenue, and creating positive customer experiences. I think in solutions, understand customer psychology, and take ownership of every case I handle. In terms of work preferences, I am open to full-time remote roles, including fixed-term or long-term opportunities. I am comfortable working 40+ hours per week and can align with U.S. time zones or rotating schedules. I thrive in KPI-driven environments where speed, accuracy, and accountability matter. I work best in structured systems with clear processes, and I am always open to feedback and continuous improvement. My goal is to contribute long-term value to a company that prioritizes efficiency, service quality, and growth.

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I’m a Virtual Assistant and multimedia editor who helps business owners reclaim their time and strengthen their online presence. My work covers three areas: general admin (email, calendar, documents, SOPs, travel booking), social media management (on-brand graphics, content calendars, captions, scheduling, analytics), and video editing (reels, long-form content, podcasts). I’m dependable, organized, and comfortable working flexible and overseas hours. I’m also happy to start part-time and scale up as your needs grow.

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I am a creative Graphic Designer, UI/UX Designer, and Social Media Manager with professional experience in digital marketing, brand development, and content creation. I have experience managing multiple social media accounts across Facebook, Instagram, LinkedIn, and X, creating engaging marketing materials, designing user-friendly digital interfaces, and maintaining consistent brand identities. I am proficient in graphic design, Figma, Canva, social media strategy, content planning, digital advertising, website design, and AI-powered creative tools. I am also familiar with administrative support, data entry, research, and IT-related tasks. I am highly adaptable, detail-oriented, creative, and committed to delivering quality work within deadlines. I can work independently or collaboratively with international teams and am eager to contribute to business growth through effective digital solutions.

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I am a customer-focused Customer Service, Marketing and Communications professional with over six years of experience in customer relations, retail operations, sales support, public relations, digital marketing and stakeholder engagement. I have developed strong communication, organisational and problem-solving skills, with the ability to respond to customer needs, resolve issues professionally, support business objectives and build positive working relationships. I am adaptable, proactive and committed to delivering excellent service while contributing to team success. I am also eager to continue developing my skills in customer experience, marketing, communications and project management while taking on new challenges that support my professional growth.

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I bring 8 years of social media marketing experience, combining strategic thinking, creativity, and a strong understanding of digital audiences. I don’t just create content; I develop strategies aligned with business goals, using data, audience insights, and performance analytics to drive visibility, engagement, and conversions. My experience as a digital strategist and content creator gives me a unique perspective on what makes content resonate and perform. I’m proactive, adaptable, results-oriented, and comfortable managing projects from strategy and planning through execution and optimisation. I understand that successful digital marketing is about more than being visible—it’s about building meaningful connections and turning attention into measurable business growth.

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Virtual Assistant | Executive Support | Customer Success | Operations | Social Media | SEO Writer | Inbound/Outbound Caller Hi! I’m Kim, a multi-skilled Virtual Assistant, SEO Content Writer, and Operations professional with 6 years of experience supporting business owners, executives, and teams across various industries. I help businesses run smoothly and boost their online presence with organized operations, exceptional customer care, and strategic content. What I Bring to the Table? Executive & General Virtual Assistance - Calendar and inbox management- Scheduling, travel coordination & admin support- Research, documentation & data management- Process creation and improvement Customer Support & Client Success - Inbound & outbound calling- Email and chat support- Conflict resolution & customer retention- Building strong client relationships- Client onboarding & success management Social Media Management - Content planning and posting- Engaging graphic creation using Canva- Community engagement- Performance tracking and reporting SEO Content Writing - Blog posts, articles & website content- Keyword research & SEO optimization- Writing content that ranks and converts- Creating engaging, clear, and brand-aligned messaging- Product descriptions & social copy Operations & Team Support - Workflow & process optimization- SOP creation- Team coordination- Project management assistance Why Clients Love Working With Me - Proactive, reliable, and detail-oriented- Excellent communication & organizational skills- Ability to manage multiple tasks with efficiency- Tech-savvy across CRM, project management, and content tools- Dedicated to delivering high-quality work on time Let’s Work Together! Whether you need a virtual assistant, content writer, customer support expert, or someone to help streamline your operations, I’m here to support your goals and make your business run smoother.

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Results-driven Social Media Manager and Digital Marketer currently managing social media and paid advertising for three fashion brands at the same time. I handle content planning, copywriting, Canva graphic design, community management, Meta ads and performance reporting. In my first three months, I grew the three brands’ audiences by 1,062 new followers combined. One of my Zopoman ad campaigns generated 171 customer conversations at KSh [phone hidden] each and reached 82% of its sales target. I am HubSpot Academy Social Media Certified, comfortable using AI tools to work faster, and quick to learn new platforms and feedback. I turn engagement into customer conversations and sales, and I coordinate well with owners, designers and video teams to meet tight deadlines. I am currently building my video editing skills. Work preferences: up to 5 hours per day, mainly 7:00 PM to 11:00 PM EAT (UTC+3), with flexibility for urgent campaigns or deadlines.

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Adaptable Operations and Support Professional with over 3 years of cross-functional experience spanning technical support, digital marketing, live surveillance monitoring, lead generation, and executive virtual assistance. Proven track record in managing high-severity system issues (SEVs), executing real-time incident documentation, and driving strategic social media content and outreach workflows. Highly skilled in maintaining SLA compliance, optimizing client communication, and streamlining operations across fast-paced environments.

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Work Preference: I prefer a collaborative, customer-focused and results-driven working environment that encourages teamwork, accountability and continuous improvement. I thrive in roles that involve client engagement, relationship management, problem-solving, effective communication and coordination across teams. Professional Summary:A results-oriented professional with experience in customer relationship management, sales, stakeholder engagement, project coordination and procurement operations. Skilled in managing client relationships, understanding customer needs, resolving concerns and coordinating service delivery. Strong communication, negotiation, reporting and problem-solving abilities, with a Diploma in Project Management and Purchasing & Supplies Management.

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I help busy business owners stay organized, maintain a consistent online presence, and keep important client inquiries and follow-ups from falling through the cracks. With experience in virtual assistance, administrative coordination, social media management, sales support, and customer service, I bring organization, communication, and client-focused support to the businesses I work with. Here’s how I can support your business: • Administrative Support — Email and inbox management, calendar scheduling, appointment coordination, document organization, and routine follow-ups. • Social Media Support — Assistance with managing business social media accounts, maintaining an online presence, and supporting consistent content activities. • CRM & Customer Follow-Up — Updating customer records, tracking renewals, organizing lead information, and keeping follow-up tasks organized using tools such as Salesforce. • Sales & Lead Support — Lead research, prospecting assistance, appointment coordination, and customer relationship support. • Research & Organization — Online research, data gathering, administrative tracking, and keeping everyday business tasks organized. I have worked across insurance, real estate, financial services, and customer service environments. These experiences have helped me develop attention to detail, adaptability, and a customer-focused approach to my work. Tools I'm experienced with: Salesforce, HubSpot, Google Workspace, Microsoft 365, Calendly, Dropbox, Asana, Trello, Notion, Mailchimp, and other productivity tools. I’m interested in remote opportunities where I can contribute through organized, dependable support, primarily through written communication and with occasional meetings when needed. If you need a reliable virtual assistant who can help organize your workflow, support your social media presence, and keep your administrative and customer follow-up tasks on track.

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A versatile, multidisciplinary professional with experience in education, digital marketing, social media management, content creation, media production, voice-over, communications, event coordination and hosting, customer service, administration, facilitation, brand strategy and community engagement. A creative storyteller, strategic communicator and people-focused leader passionate about using media, technology and communication to create impact, build brands and connect people with opportunities.

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Are you looking for a reliable e-commerce professional who can manage your Shopify operations, protect your revenue, and keep your customer support running smoothly? With nearly 6 years of experience in e-commerce and virtual assistance, I specialize in Shopify store operations, customer support management, and chargeback and dispute handling. My goal is to help business owners streamline their operations, resolve complex customer issues, and maintain a positive customer experience while protecting their business from unnecessary losses. Here's how I can help your business: Shopify Operations Management: Product listing and optimization, order management, inventory updates, refunds, returns, and daily backend operations. Chargeback & Dispute Management: Dispute investigation, evidence preparation, transaction reviews, and proactive customer issue resolution to help prevent chargebacks. Customer Support Management: Handling escalations, resolving complex customer concerns, maintaining service quality, and supporting efficient workflows. Revenue Protection: Identifying recurring issues, reviewing dispute patterns, and recommending improvements to reduce avoidable refunds and disputes. Administrative & Operational Support: Maintaining accurate records, managing spreadsheets, coordinating with suppliers, and improving day-to-day processes. I have hands-on experience with Shopify, Shopify Payments, PayPal, Gorgias, Zendesk, Re, Freshdesk, and other e-commerce tools. I am organized, detail-oriented, and proactive in identifying operational issues before they become bigger problems. Beyond completing tasks, I strive to become a dependable partner who understands business priorities, takes ownership of responsibilities, and contributes to long-term growth. If you're looking for someone who can combine hands-on Shopify expertise with customer support and revenue protection, I would love to discuss how I can contribute to your business. Thank you for your time and consideration. I look forward to working with you! Best regards, Lovely

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If you’re feeling overwhelmed by a mountain of tasks and your to-do list is longer than your favorite Netflix series, you’re not alone. Many entrepreneurs struggle to balance admin work with their passion projects. Enter me, your General Virtual Assistant! I’m here to take the weight off your shoulders, streamline your day-to-day operations, and help you focus on what really matters: growing your business! Imagine what you could accomplish if you weren’t bogged down by emails, scheduling, and all those little details. With me on your team, you’ll gain back precious hours to brainstorm, connect with clients, or even take that well-deserved break. Here’s how I can help you: Email Management: I’ll sort through your inbox, prioritize important messages, and keep your communications flowing smoothly. Calendar Coordination: No more double-booked meetings! I’ll manage your calendar, schedule appointments, and send reminders. Task Organization: Say goodbye to chaos! I’ll help you organize your tasks and deadlines so you can stay on top of everything. Research & Data Entry: Need information quickly? I’ll conduct research and handle data entry with precision. Customer Support: I’ll provide friendly and timely responses to your clients, ensuring they feel valued and heard. I handle the time-consuming, tedious stuff, think data entry, customer service, scheduling, and inbox management so you can focus on leveling up. I’m detail-oriented, super organized, and ready to help you get back to doing what you love. Ready to make your life easier? Let’s work together!

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Spent several years assisting customers with their concerns. Handled technical account and e-commerce. I had the opportunity to be promoted as a supervisor where I handle and assist new agents taking calls to make sure they are doing the right process. Handled escalated calls. Administrative task handled when I was a supervisor.

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Detail-oriented Criminal Justice professional with experience in legal support, administrative coordination, and social media management. Skilled in legal research, content creation, communication, and organization, with the ability to manage multiple priorities in fast-paced environments. Seeking opportunities in Social Media Management, Legal Assistant, Administrative Support, or Executive Assistant roles where I can contribute my skills, continue growing professionally, and make a meaningful impact.

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I’m a detail-oriented Business Administration student with experience as a teacher and intern at Global IME Bank Ltd., where I developed strong communication and customer service skills. I’m eager to work in the financial sector, leveraging my education and experience to handle transactions accurately and contribute to your business team’s success.

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Trilingual(French, English ...) Customer support & VA with 4 years of experience in client relations

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