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Detail-oriented QA Tester with experience in manual testing, bug reporting, and validating web and mobile applications. Skilled in creating clear test cases, executing test scenarios, and identifying defects to ensure high-quality user experiences. Strong understanding of software development lifecycles, regression testing, and cross-platform testing. Known for effective communication with developers and stakeholders, attention to detail, and a proactive approach to improving product quality.

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Hi there! I’m Kez, an Operations Manager, Project Manager, and E-commerce Operations Specialist with nearly 9 years of experience helping businesses streamline operations, build efficient systems, and scale sustainably. I don’t just “get things done.” I take complex, messy processes and turn them into structured, automated, and high-performing systems that drive measurable growth. Why clients choose to work with me Because I bring a rare combination of: Strategic thinking Operational excellence Customer-focused execution A proactive “let’s solve this now” mindset Leadership that inspires teams to deliver results If you’re looking for someone who can take ownership, lead teams, and keep operations running smoothly without constant supervision, you’re in the right place. What I can help you with • Project management and product launch execution • Operations setup, optimization, and documentation (SOPs) • Team leadership (5–35 reps across CS, Tech, and E-commerce) • E-commerce management (Shopify, Amazon, and more) • Workflow automation and system integrations • Funnel creation and optimization • AI-powered marketing workflows • KPI tracking, reporting, and operational insights • Customer support systems and retention strategies • Executive assistance for busy founders and CEOs Throughout my career, I’ve helped businesses across industries including: E-commerce · Fitness · Finance · Real Estate · Coaching · Apparel · Outdoor Gear · Medical · Dropshipping I’ve built and optimized entire stores, integrated complex systems, created SOPs from scratch, trained and led teams, managed product launches, resolved operational bottlenecks, improved customer retention, coordinated with warehouses and suppliers, and handled full operational oversight from onboarding to fulfillment. The result? Many of the businesses I’ve supported achieved 5-star customer ratings and significant improvements in conversions, efficiency, and revenue through clean systems, strong leadership, and smart strategy. Tools and Platforms I Work With E-commerce & Websites Shopify · Amazon Seller · WordPress · Webflow · Kajabi · [link hidden] · Odoo · ClickFunnels Project Management & CRM Trello · Asana · [link hidden] · Notion · Airtable · Various CRM platforms Marketing & Design GoHighLevel · Figma · Canva · Geru · Mailchimp · ActiveCampaign · HubSpot Customer Support Platforms Gorgias · Intercom · RichPanel · Re:Amaze · Zoho · HubSpot Automations & Integrations Zapier · Make (Integromat) · CRM and Shopify integrations · Custom workflows Analytics & Reporting Google Analytics · Data Studio · KPI dashboards If a platform exists, there’s a strong chance I’ve used it—or I can learn it quickly. What you get when working with me A proactive leader who takes initiative A strategist who can execute ideas efficiently A manager who trains and elevates teams A systems-focused operator who loves automation A calm, solutions-driven problem solver Most importantly, you get someone who treats your business as if it were their own. If you're looking for a partner who can bring structure to your operations, support your team, and help your business run more efficiently, I’d love to connect. Let’s build something great together.

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With 11 years of extensive experience across operations, sales, and digital marketing, I am a versatile professional who excels at driving growth and building high-performing teams. My career is defined by a unique blend of leadership and technical expertise, having served as an Assistant Operations Manager at Road Rescue Network and an Account Sales Executive at SALT Industries. I possess a deep skill set that spans from high-level project management and customer service to specialized digital capabilities like Facebook Ads management, graphic design, and video editing. What makes me a standout hire is my ability to master complex toolsets—including [link hidden], HubSpot, and Meta Business Suite—to streamline workflows and maximize efficiency. Whether I am managing team performance as a Data Analyst QA or providing technical support for global giants like Google, I bring a results-oriented mindset and a commitment to long-lasting customer relationships. My diverse background allows me to adapt quickly to any challenge, making me a valuable asset to any forward-thinking organization.

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Analytical Accounts Receivable Specialist and Corporate Trainer with 14 years of experience in managing complex financial escalations and departmental process optimization. Expert in resolving high-level billing disputes through forensic data investigation and cross-functional collaboration. Proven track record in developing Standard Operating Procedures (SOPs) and training teams to reduce billing errors and improve financial health.

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Email Marketing Specialist helping brands grow with strategic campaigns and automated workflows that boost engagement and revenue.

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I am a detail-oriented professional with experience supporting AI-related projects through content evaluation and quality review. I previously worked as an AI Writing Evaluator and Trainer, where I reviewed AI-generated outputs, followed detailed guidelines, and ensured accuracy and consistency before submission. Alongside this, I have several years of experience in customer operations with companies like Amazon and T-Mobile, where careful documentation, process compliance, and accuracy were part of daily work. I am currently pursuing a Bachelor of Science in Civil Engineering, which has strengthened my analytical thinking, attention to detail, and ability to work with structured information. I am comfortable learning new tools, following clear instructions, and delivering reliable work in deadline-driven environments. Work Preferences: Type of Work: Data annotation, AI content review, data validation, quality checking, customer service and admin assistant Work Style: Focused, consistent, and guideline-driven Task Preference: Text-based review, labeling, evaluation, and repetitive tasks that require accuracy, communication and admin works Work Setup: Remote work ; comfortable working independently with minimal supervision Availability: Flexible and open to project-based or long-term work Learning Style: Willing to learn new processes and adapt based on feedback

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Proactive and results-driven professional with over 16 years of experience in back-office operations, technical support, customer service, and data management and analysis. Demonstrates a proven ability to optimize processes, enhance efficiency, and deliver exceptional support across diverse business functions. Eager to contribute my expertise and dedication to excellence in support of your company’s goals.

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"Get your time back with systems you can trust." I'm an automation systems specialist who helps business owners escape manual chaos by building reliable workflow systems. What I do: I design and build automated workflows that connect your tools so work flows automatically instead of through endless manual tasks. My background: I managed 100+ people with a 3-person team by building automation systems that handled governance, reporting, and operations automatically. That taught me how to design workflows that work under pressure and don't break when things scale. Who I work with: Business owners drowning in repetitive tasks. Teams stuck copy-pasting between tools. Companies that need systems rebuilt - not band-aided with duct tape. The result: You get [phone hidden] hours/week back with systems that actually stay working. Tools & Platforms: Core Automation Stack: n8n | Make | Airtable | Google Workspace | GoHighLevel Communication & AI: VAPI (Voice AI) | Telegram | Slack | Discord | Gmail Data & Organization: Google Sheets | Airtable | Notion Development: APIs | Webhooks | JSON | Python (AI-assisted scripting) | JavaScript (custom functions) Also Work With: Zapier | Calendly | Stripe | Most tools with API documentation Plus: Any tool with an API - I specialize in connecting systems that were not designed to work together.

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“You can’t manage what you don’t measure.” – Peter Drucker I didn’t start in data — I started on the frontlines. From troubleshooting technical issues and calming frustrated customers to leading data-driven initiatives as an AI Business Analyst, my journey hasn’t been linear — but it’s been driven by curiosity, logic, and a love for understanding how systems work. Even before I knew what data analytics was, I was fascinated by patterns, numbers, and the laws of physics — by how they reveal structure in chaos and make sense of complexity. Today, I channel that same analytical curiosity into AI-driven business analytics — transforming raw data into clarity, direction, and measurable growth. What I Do Best: AI-Powered Analytics – Applying predictive models and AI visualizations to forecast KPIs and uncover actionable patterns. Business Intelligence Development – Building interactive dashboards in Power BI & Tableau aligned with business goals and performance metrics. Data Engineering Foundations – Using SQL (MySQL, PostgreSQL), Python, and Power Query for data cleaning, transformation, and automation. Process Optimization – Designing data-backed solutions that streamline operations and reduce manual effort. Cross-Functional Communication – Bridging the gap between technical data and strategic decision-making through clear storytelling. With over 9 years of professional experience and 2 years focused on analytics, I’ve developed the ability to merge technical precision with human insight. My early career in customer and technical support trained me to listen, observe, and solve problems empathetically — skills I now apply on a larger scale through data. As an INTJ, I thrive where logic meets innovation. I’m passionate about AI integration, data automation, and system design — building frameworks that make organizations smarter, faster, and more efficient. I’m here to make a measurable difference — one insight at a time.

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I have experience in HR support, recruitment coordination, and client communication, with a strong focus on candidate screening, interview scheduling, administrative support, and record management. I am skilled in using CRM systems, Microsoft Office, Google Workspace, Zoom, Slack, and email platforms to manage data accurately and support daily operations. I consistently maintain organized records, track follow-ups, and ensure timely communication with candidates, clients, and internal teams. My experience in client and stakeholder support has strengthened my ability to communicate clearly, handle inquiries professionally, and resolve issues efficiently. I am detail-oriented, reliable, and able to manage multiple tasks while meeting deadlines. I work well independently in remote environments and adapt quickly to new tools and processes. What makes me a great hire is my strong work ethic, attention to detail, and commitment to quality. I take ownership of my responsibilities, follow procedures accurately, and contribute positively to team goals by delivering consistent, organized, and professional support.

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Data Scientist | Data Engineer | Analytics Leader with 6+ years delivering end-to-end, production-grade solutions on datasets serving 1.2M+ active customers. Expert in advanced SQL, Python (Pandas, Scikit-learn), modern data stack (Airflow, dbt, Databricks, Snowflake), and Azure/AWS cloud platforms. Built and scaled 150+ enterprise Power BI dashboards, real-time omnichannel pipelines (Kafka + Event Hubs), and predictive/forecasting models that have reduced costs and revenue leakage by 35–40%. Proven at translating complex data into executive insights, customer-journey analytics, and operational change. Equally strong wearing the engineer hat (building robust ETL/ELT), the scientist hat (statistical & ML modeling), and the analyst hat (storytelling & BI). Immediately available and built for impact.

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Professional Summary Details Years of Experience: How long have you been working as a marketing specialist, social media manager, and/or marketing manager? (e.g., 5 years total, or 2 years in social media, 3 years as a specialist). Key Accomplishments/Expertise: What are your top 1-3 achievements or areas of specialty? (e.g., Increased Instagram engagement by 40%, Expert in SEO/SEM, Successfully managed a $10k monthly ad budget). Industry Focus (if any): What industry have you primarily worked in? (e.g., SaaS/Tech, E-commerce/Retail, Non-profit). Work Preferences Ideal Work Environment: Do you prefer a fast-paced startup environment, a more structured corporate setting, or something else? Team Structure: Do you prefer working independently on projects, or as part of a collaborative team? Location: Are you looking for remote, hybrid, or in-office work? Role Focus: If you had to pick one, what aspect of marketing are you most passionate about right now? (e.g., Strategy, Content Creation, Data Analysis).

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SaaS onboarding specialist helping users fully understand, adopt, and truly succeed with the platform.

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I’m well-seasoned professional in executive services with well-rounded expertise from top industries.

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Operations and Administrative Specialist with 16+ years of experience in project coordination, team leadership, customer service, and virtual assistance. Proven ability to manage complex workflows, streamline processes, and support cross-functional teams. Adept at using CRM, EMR, and marketing platforms to drive efficiency and client satisfaction. Seeking a remote opportunity to contribute operational excellence to a dynamic organization.

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A passionate, ambitious and innovative Software Engineer with passion, academic and practical knowledge in developing innovative programs that expedite the productivity and effectiveness of the organizational success. A flexible individual who has ability to work in a team, write codes to develop systems which are user-friendly, satisfy customer needs and capable of tracking changes in future requirements. I am in depth of solving problems and collaborating to meet both customer and organizational needs and improve on its future success.

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have experience on the Ai tools also worked as a data specialist for the past two year for the company like Cloudfactory

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Results-oriented and digital marketing & Sales Assistant with 5+ years of hands-on experience delivering exceptional remote administrative and client-facing support. Demonstrates mastery in handling customer inquiries, managing CRM systems, processing digital sales operations, and providing virtual assistance across sales cycles. Adept in online scheduling, reporting, and customer engagement, with working knowledge of top industry platforms including HubSpot, Zoho, Salesforce, and major EHR/EMR systems. Brings sharp attention to detail, persuasive communication, and a strong track record of enhancing support workflows and client satisfaction. ________________________________________

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Detail-oriented Bookkeeping and Financial Operations professional with over 8 years of experience supporting e-commerce and product-based businesses with multi-channel sales operations. Highly skilled in end-to-end bookkeeping using Xero, including sales reconciliation across Shopify, Amazon, and wholesale channels, inventory and COGS tracking, accounts payable and receivable, and monthly financial reporting. Proven ability to manage high transaction volumes, reconcile multiple payment processors, and maintain clean, audit-ready financial records. Trusted to work independently, identify discrepancies early, and present clear financial insights to business owners and external accountants.

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I’m a great hire because I bring reliability, adaptability and a strong work ethic to every role. I learn quickly, communicate clearly and take initiative without needing constant supervision. I’m results-driven, detail-oriented and committed to delivering quality work on time. I work well independently and in teams, handle feedback professionally and stay solution-focused under pressure. Most importantly, I genuinely care about the work I do and the people I work with, which shows in my consistency, attitude and results.

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