Paul

AI Evaluator and Trainer / Customer Service Representative

Paul

ID Verified
700/mo
Paranaque City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a detail-oriented professional with experience supporting AI-related projects through content evaluation and quality review. I previously worked as an AI Writing Evaluator and Trainer, where I reviewed AI-generated outputs, followed detailed guidelines, and ensured accuracy and consistency before submission. Alongside this, I have several years of experience in customer operations with companies like Amazon and T-Mobile, where careful documentation, process compliance, and accuracy were par...

Skills & Expertise

AI & Automation

PerplexityBeginner
GitHub CopilotBeginner
Prompt EngineeringBeginner
OpenAI APIBeginner
AWS BedrockBeginner
Data LabelingBeginner
Model EvaluationBeginner
A/B Testing for MLBeginner

Content & Writing

Email CopywritingBeginner
Creative WritingBeginner
Technical WritingBeginner

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Email SupportAdvanced
Social Media SupportBeginner
Ticket ManagementBeginner
Technical SupportBeginner
ZendeskBeginner
LiveChatBeginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
eBayBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Order ProcessingBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner
DropshippingBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

Adobe PhotoshopBeginner
CanvaBeginner

Marketing & Growth

Content StrategyBeginner
Instagram GrowthBeginner
TikTok GrowthBeginner

Sales & Business Development

Lead GenerationBeginner
Cold Email OutreachBeginner
Proposal WritingBeginner
Cold CallingBeginner
B2B SalesBeginner
SalesforceBeginner

Work Experience

Customer Experience Agent

Alorica (T-Mobile Account)

Jun 2025 - Aug 2025

Job Responsibilities:

- Resolved billing, plan, and device issues in a high-volume environment - Used CRM tools to document and manage customer cases - Delivered accurate resolutions while maintaining quality and compliance - Collaborated with teams to resolve escalated concerns

Technical WritingLive Chat SupportPhone SupportEmail SupportLiveChatTicket ManagementZendeskTechnical SupportProduct Listing OptimizationInventory Management

Freelance AI Evaluator and Trainer

Outlier AI

Oct 2024 - Nov 2024

Job Responsibilities:

- Evaluated AI-generated content for accuracy and guideline compliance - Applied scoring rubrics and provided structured feedback - Tested prompts to improve AI response quality - Maintained quality in high-volume, remote work environments

PerplexityGitHub CopilotPrompt EngineeringData LabelingOpenAI APIModel EvaluationA/B Testing for ML

Account Specialist - Level II

Amazon Operations Service Inc

Sep 2021 - Jul 2024

Job Responsibilities:

- Upskilled as SME and Escalation Support, handling complex and high-risk customer cases - Supported onboarding and training of Indian new hires as an SME - Granted exception handling and policy-based resolutions - Contributed to engagement initiatives and team activities - Delivered consistent quality in high-volume operational environments

B2B SalesCold Email OutreachAWS BedrockEmail CopywritingTechnical WritingCreative WritingLive Chat SupportPhone SupportEmail SupportTechnical Support

Quick Stats

Age24 years
GenderMale
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Universal College of Paranaque

2022 - 2025