Onboarding SpecialistOnboarding Specialist
Lonah
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since December 2025
Profile Description
SaaS onboarding specialist helping users fully understand, adopt, and truly succeed with the platform.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportIntermediate
Email SupportIntermediate
Video SupportIntermediate
Technical SupportIntermediate
Ticket ManagementIntermediate
Social Media SupportIntermediate
Phone SupportIntermediate
ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner
AI & Automation
Data LabelingIntermediate
ZapierBeginner
Make (Integromat)Beginner
PerplexityBeginner
DALL-EBeginner
GitHub CopilotBeginner
Prompt EngineeringBeginner
OpenAI APIBeginner
A/B Testing for MLBeginner
Work Experience
Onboarding Specialist
Kingdom Growth Engine (US based Saas Company)
Jan 2024 - Aug 2025
Job Responsibilities:
Owned the onboarding experience for multiple clients at a time, ensuring a smooth transition from signup to full product adoption. Conducted live demos and onboarding calls, clearly explaining platform features and answering client questions with confidence. Created and recorded step-by-step demo videos, reducing onboarding friction and improving customer understanding. Served as the first p...
Quick Stats
Age23 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Certifications
Bubble Developer
Education
Bachelor's Degree
Jomo Kenyatta University
2022 - 2025