Ysabel

Virtual Assistant

Ysabel

2000/mo
San Jose del Monte , Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Operations and Administrative Specialist with 16+ years of experience in project coordination, team leadership, customer service, and virtual assistance. Proven ability to manage complex workflows, streamline processes, and support cross-functional teams. Adept at using CRM, EMR, and marketing platforms to drive efficiency and client satisfaction. Seeking a remote opportunity to contribute operational excellence to a dynamic organization.

Top Skills

Canva · 7 yearsEmail Support · 7 yearsPhone Support · 7 yearsTechnical Support · 7 yearsTicket Management · 7 years

Skills & Expertise

AI & Automation

OpenAI APIBeginner
A/B Testing for MLBeginner

Content & Writing

CopywritingBeginner
Email CopywritingBeginner

Customer Success

Live Chat SupportAdvanced
Email SupportExpert
Technical SupportExpert
Ticket ManagementExpert
Phone SupportExpert

Data & Analytics

Google Sheets (Advanced)Expert
A/B TestingIntermediate

Design & Creative

CanvaExpert
CapCutBeginner

Finance & Accounting

QuickBooksBeginner
Accounts Payable/ReceivableIntermediate

Marketing & Growth

ChatGPT for MarketingAdvanced
Instagram GrowthIntermediate
HubSpotBeginner
Facebook Business ManagerBeginner

Sales & Business Development

Cold Email OutreachBeginner
SalesforceBeginner
Zoho CRMBeginner

Work Experience

Marketing Virtual Assistant

Graduate Management Admission Council

Sep 2024 - Nov 2025

Key Achievements:

Designed and executed cold email campaigns, increasing response and engagement rate by 25%

Email CopywritingOpenAI APICopywritingEmail SupportA/B Testing for ML

Virtual Assistant

Santa Cruz Core / MedXCare Health Professionals

Feb 2021 - Aug 2024

OpenAI APIEmail CopywritingEmail SupportTicket ManagementGoogle Sheets (Advanced)A/B TestingCanvaAccounts Payable/ReceivableInstagram GrowthFacebook Business Manager

Billing Specialist / Virtual Assistant

iHomeFinder

Aug 2020 - Jan 2021

Email SupportTicket ManagementGoogle Sheets (Advanced)QuickBooksAccounts Payable/Receivable

Lead Operations and Admin Specialist

Nokia Technology Center Philippines

Feb 2016 - Jul 2020

Quick Stats

Age39 years
English LevelFluent
ID VerificationNot verified