Zipporah

Virtual assistant, Customer care, Data analyst, Airbnb

Zipporah

ID Verified
1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a detail-oriented and results-driven professional individual with strong experience in data analysis, customer service, collections, and client account management. I thrive in roles that require analyzing data to drive decisions, managing customer relationships, and ensuring timely resolution of financial or service-related issues. I prefer structured, performance focused environments where accuracy, accountability, and customer satisfaction are key. In addition to my professional roles, I...

Skills & Expertise

Customer Success

Data & Analytics

Real Estate Operations

AirbnbAdvanced

Sales & Business Development

Finance & Accounting

Design & Creative

Adobe IllustratorIntermediate
Adobe InDesignIntermediate
CorelDRAWIntermediate
Adobe PhotoshopIntermediate
CanvaBeginner
CapCutBeginner

Work Experience

Owner

Furnished apartment

Feb 2023 - Present

Job Responsibilities:

Owner & Manager – Furnished Apartments Key Achievements 1.Maintained high guest satisfaction through responsive support and personalized service 2.Achieved consistent occupancy by effective client management and repeat bookings 3.Built strong client relationships resulting in positive referrals and returning guests 4.Reduced operational issues by implementing structured check-in and issue-resoluti...

AirbnbEmail SupportTechnical SupportAccount ManagementMeta Ads (Facebook/Instagram)Conversion Rate OptimizationFacebook Business ManagerCapCutTikTok Ads

Collections Executive

Pawame LTD

Mar 2020 - Mar 2024

Job Responsibilities:

Roles and Responsibilities • Monitor accounts to identify outstanding debts • Investigate historical data for each debt or bill • Find and contact clients to ask about their overdue payments • Take actions to encourage timely debt payments • Update account status records and collection efforts • Report on collection activity and accounts receivable status Key Achievements • Consistently met my Co...

Zoho CRMGoogle Sheets (Advanced)Excel (Advanced)Phone SupportEmail SupportTechnical Support

Customer care Executive

Pawame Limited

Jan 2017 - Feb 2020

Job Responsibilities:

Roles and Responsibilities • Monitor accounts to identify outstanding debts • Investigate historical data for each debt or bill • Find and contact clients to ask about their overdue payments • Take actions to encourage timely debt payments • Update account status records and collection efforts • Report on collection activity and accounts receivable status Key Achievements • Consistently met my Co...

Zoho CRMPhone SupportEmail SupportTechnical SupportGoogle Sheets (Advanced)Excel (Advanced)

Accounts

Fortress Engineering

Jan 2013 - Aug 2016

Job Responsibilities:

Roles and Responsibilities • Accurately record financial transactions into accounting software (e.g., QuickBooks, Sage, Excel). • Maintain up-to-date ledgers, journals, and bank reconciliations. • Prepare and file invoices, receipts, and payment vouchers. • Process supplier payments, monitor due dates, and handle reconciliations. • Issue invoices to clients, track payments, and follow up on outst...

Excel (Advanced)Google Sheets (Advanced)Proposal WritingBookkeeping

Design and printing specialist

Red Eye Limited

Jan 2010 - Dec 2012

Job Responsibilities:

• Receive, review, and interpret client briefs to understand design, branding, and printing requirements • Create and edit graphic designs for print and digital materials such as flyers, brochures, posters, banners, business cards, and branding materials • Prepare print-ready files, ensuring correct dimensions, color modes (CMYK), bleed, margins, and resolution • Operate and coordinate printing pr...

Adobe InDesignAdobe IllustratorCorelDRAW

Quick Stats

Age34 years
GenderFemale
English LevelFluent
ID VerificationVerified