Virtual AssistantVirtual Assistant

Key Achievements:

 Provided Administrative support to the business owners  Made travel and lodging arrangements as needed. Maintained and updated tracking systems to ensure accuracy and data integrity  Created and format documents electronically including letters, emails, marketing materials, status reports, spreadsheets, and other related documents  Specifically hired to learn about Cin7 (an inventory management software), and helped the business to trasnport all data from Shopify and Quickbooks to Cin7.  Created email blast for marketing purposes.

Key Achievements:

Handled inbound calls addressing inquiries related to scheduled meetings and events.  Conducted outbound calls to coordinate and finalize guest lists, including inviting doctors and nurses on behalf of AstraZeneca.  Arranged reservations with restaurants and hotels to support event requirements.  Prepared and managed contracts between the event coordinator and the host.  Responded to inquiries from guests, event coordinators, and restaurant managers to ensure smooth event coordination.

Key Achievements:

 Provided frontline customer support for AT&T Fiber services, assisting customers with account inquiries, billing concerns, and service-related issues.  Diagnosed and resolved technical issues related to internet connectivity, modem/router setup, and network performance.  Guided customers through step-by-step troubleshooting procedures to restore service efficiently.  Assisted with installation support, including activation of fiber services and configuration of devices.  Escalated complex technical concerns to higher-level support teams when necessary, ensuring timely resolution.  Maintained accurate records of customer interactions, technical issues, and resolutions in the system.  Delivered excellent customer service by addressing concerns professionally and ensuring customer satisfaction.  Educated customers on service features, usage, and basic troubleshooting to prevent recurring issues.