Client Success ManagerClient Success Manager
Zayn
$1,600
per month
($9/hour)
Profile Description
Customer Success Manager with 5 years of experience across B2B sales, customer success, and account management. Experienced in managing enterprise and SMB accounts, driving onboarding, retention, customer adoption, and account growth across U.S. and Australian markets. Strong background in client communication, project coordination, and relationship management, with prior success generating pipeline and revenue through outbound sales.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Content & Writing
Work Experience
Customer Success Manager
Webflexr
Feb 2026 - Jun 2026
Job Responsibilities:
• Managed 10 enterprise client accounts as the primary point of contact for communication, project updates, and relationship management. • Maintained 90%+ client retention through proactive communication and issue resolution. • Led weekly and bi-weekly client meetings to review progress, priorities, and next steps. • Coordinated with internal teams to deliver projects on time and manage expectatio...
Customer Success Manager
The Builder Market
Nov 2024 - Dec 2025
Job Responsibilities:
• Managed 40-50 active contractor accounts from onboarding through retention and account growth. • Maintained ~90% customer retention through proactive account management, regular client communication, and issue resolution. • Led onboarding and activation sessions, achieving ~90% onboarding completion rates. • Conducted regular account reviews to identify churn risks and improve account health. •...
Market Development Representative
Hinduja Global Solutions
Nov 2023 - Jun 2024
Job Responsibilities:
• Built target account lists and sourced prospects through LinkedIn Sales Navigator, Apollo, and outbound research. • Generated qualified opportunities through phone, email, and LinkedIn outreach. • Averaged 100+ outbound calls daily while consistently exceeding activity targets. • Generated 20-25 qualified opportunities monthly, with 9-12 progressing to attended discovery meetings. • Partnered wi...
Business Development Representative
AMMEX
Oct 2022 - Nov 2023
Job Responsibilities:
• Conducted outbound outreach to manufacturers, healthcare organizations, distributors, and procurement teams across the U.S. • Averaged 120+ outbound calls daily while generating qualified sales opportunities. • Booked approximately 17-20 meetings monthly with procurement leaders and business decision-makers. • Contributed to opportunities that generated roughly $200K in quarterly revenue. • Part...
Inside Sales Representative
Alorica
Oct 2021 - Oct 2022
Job Responsibilities:
• Generated sales-qualified opportunities for Slack through inbound and outbound sales activities. • Averaged 80+ calls daily across SMB and mid-market accounts. • Booked approximately 15 SQLs monthly through phone, email, and follow-up campaigns. • Conducted lead qualification and discovery conversations to identify business needs and fit. • Maintained CRM accuracy while consistently exceeding ac...