Virtual Assistant, Client Support, Team LeadVirtual Assistant, Client Support, Team Lead

Job Responsibilities:

Respond to customer inquiries via email, and social media in a timely and professional manner Resolve issues related to shipping delays, lost packages, or incorrect items Provide accurate updates on order status and delivery timelines Process returns, exchanges, and refunds according to COMFRT policies

Job Responsibilities:

Handling inbound and outbound calls to schedule, reschedule or cancel service appointments, ensuring optimal utilization of service department’s capacity, and providing information about the services offered Serving as initial point of contact for customers, addressing inquiries, Confirming upcoming appointments with customers and providing necessary instructions or information related to their s... more...

Job Responsibilities:

Provide exceptional support and service to customers through various channels, such as email, chat, and phone. Address inquiries, resolve issues, and ensure customer satisfaction. Assist with order tracking, processing returns and exchanges, and managing any issues related to shipping or billing.

Job Responsibilities:

Call potential clients from a list of leads to identify individuals interested in buying, selling, or renting properties. Schedule appointments or follow-ups for the real estate agent or sales team with qualified leads. Calling back interested or undecided leads helps maintain engagement and move them through the sales funnel.

Job Responsibilities:

Provide support to students and alumni on issues they may have, like payment options, collection of payment balance, etc. Assist on ad hoc tasks, including reporting, data encoding, coordination with stakeholders, etc.

Job Responsibilities:

Outbound Prospecting - engage in outbound activities such as cold calling, cold emailing, and social outreach to connect with potential leads. Aim to initiate conversations and qualify leads for the sales team. Responsible for scheduling appointments or meetings between qualified leads and the sales team.

Job Responsibilities:

Managed Customer Chat Support and Email for 2 years Displays the level of maturity required of a team leader to address attendance or interpersonal issues of team members' management

Job Responsibilities:

Managed Customer Service Team supporting customers with their item replacement, refund, and cancellations Leading and mentoring the Support Team in adhering to new procedures, policies, and goals.