Customer-focused and empathetic Customer Care RepresentativeCustomer-focused and empathetic Customer Care Representative
Tabitha
$100
per month
($1/hour)
Profile Description
Customer-focused and empathetic Customer Care Representative with 13+years of experience in resolving issues and exceeding expectations. Skilled in de-escalating tense situations, providing solutions, and driving customer satisfaction. Proficient in handling multiple channels, including phone, email, and chat. Committed to delivering exceptional service and building long-term relationships.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Work Experience
Customer care Manager
PACIFIC STATIONERS
Mar 2022 - Aug 2024
Job Responsibilities:
I successfully resolved a backlog of customer complaints, reducing average response time by 30% and earning recognition from customers for exceptional service and support for our office supplies and stationery.