Susan

Data Management | Executive Assistant | Researcher

Susan

ID Verified
850/mo
Nanyuki, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

As a meticulous and dedicated Virtual Assistant, Executive Assistant, Researcher, and Data Management Expert with over 8 years of experience, I provide tailored support to meet your unique requirements. Backed by a track record of delivering precise and punctual outcomes, I am committed to optimizing your productivity and efficiency. I am knowledgeable in: - Data Entry - Invoicing - Web Research - Xero Bookkeeping Basics - Salesforce - Squarespace - Onboarding - Recruiting - CRM Data Entry - D...

Top Skills

Data Entry · 8 yearsDocument Management · 8 yearsExecutive Assistant Services · 8 yearsResearch & Information Gathering · 8 yearsEmail Support · 7 years

Skills & Expertise

AI & Automation

PerplexityIntermediate
MidjourneyIntermediate
ZapierIntermediate
Make (Integromat)Intermediate
Claude/Anthropic APIBeginner

Customer Success

Email SupportExpert
Live Chat SupportAdvanced
Social Media SupportAdvanced
Phone SupportAdvanced
Ticket ManagementIntermediate
ZendeskBeginner

Data & Analytics

Data MiningExpert
Power BIBeginner

E-commerce & Marketplace

WooCommerceAdvanced
Product Listing OptimizationAdvanced
Order ProcessingAdvanced
Print on DemandAdvanced
ShopifyIntermediate
WordPressIntermediate

Finance & Accounting

Accounts Payable/ReceivableExpert
XeroIntermediate
Payroll ProcessingIntermediate

Marketing & Growth

MailchimpIntermediate

Sales & Business Development

SalesforceIntermediate

Virtual Assistance & Admin

Executive Assistant ServicesExpert
Research & Information GatheringExpert
Data EntryExpert
Document ManagementExpert
Travel PlanningAdvanced
Calendar ManagementAdvanced
NotionAdvanced

Design & Creative

CanvaExpert

Work Experience

Launch Operation Assistant

BruntWork

Jul 2025 - Sep 2025

Key Achievements:

·Built and formatted intake forms using Tally.So, tested functionality on mobile and desktop ·Set up Google Drive folders with standardized file naming systems for organized content storage ·Logged submissions into Google Sheets manually or via Zapier automation ·Organized the founder’s brand assets and content files for easy access and workflow efficiency ·Supported initial testing and refinement of a custom GPT for content generation ·Assisted in refining confirmation emails and message templates ·Managed delivery workflow for submitted materials (text or Canva-formatted) and kept submission tracker updated ·Coordinated the optional voice note delivery process and handled customer queries or edits ·Prepared basic FAQs, DM responses, and scheduling blocks as needed ·Supported ongoing automation using Zapier and [link hidden] ·Updated documents and templates based on feedback to improve processes ·Assisted with launch content, including IG scheduling, captions, and light Canva editing ·Supported community-building tools and testing of future platform features

Make (Integromat)Email SupportPhone SupportSocial Media SupportMidjourneyClaude/Anthropic APIZapierLive Chat SupportMailchimpSalesforceExecutive Assistant ServicesDocument ManagementCanvaData EntryCalendar ManagementNotion

Virtual/Admin Assistant/ Market/Online Researcher

Upwork and Truelancer

Jul 2023 - Sep 2025

Key Achievements:

Some of the responsibilities I handled; · Provided personal and executive assistant support to multiple clients · Conducted deep market and online research for business use · Performed data generation, collection, cleaning, organization, and analysis · Managed WooCommerce stores, including product updates and listings · Onboarded and trained new freelancers · Handled invoicing and basic bookkeeping tasks · Conducted lead generation and email outreach · Created SOPs and internal documentation · Managed files and documentation using Google Drive and cloud systems · Transcribed meetings using Tactiq and Fathom AI · Delivered customer support and client communication

MidjourneyClaude/Anthropic APISocial Media SupportPhone SupportEmail SupportZapierLive Chat SupportWooCommercePrint on DemandAccounts Payable/ReceivableExecutive Assistant ServicesOrder ProcessingShopifyData MiningXeroProduct Listing OptimizationMailchimpData EntryCanvaCalendar ManagementNotionResearch & Information GatheringRecruitmentDocument Management

Virtual/Administrative Assistant

Upwork

Feb 2023 - Dec 2023

Key Achievements:

Some of the responsibilities that I handled; · Edited and managed e-commerce shops · Created mockups and designs using Printify and Canva · Conducted research and data entry tasks · Created captions, reels, and social media posts · Provided customer support across email and social platforms · Scheduled content using Google Calendar and Calendly · Managed social media accounts (Facebook, Instagram, Discord) · Updated Google Sheets and verified data accuracy · Organized files in Google Drive and Dropbox

WooCommercePrint on DemandProduct Listing OptimizationShopifyOrder ProcessingPayroll ProcessingMailchimpAccounts Payable/ReceivableMidjourneyClaude/Anthropic APIPerplexityZapierLive Chat SupportPhone SupportEmail SupportCanvaData EntryCalendar ManagementNotionWordPressResearch & Information GatheringDocument ManagementExecutive Assistant Services

Admin Assistant/Bookkeeper/Researcher

Direct for You Services Ltd

May 2015 - Dec 2021

Key Achievements:

Some of the responsibilities that I handled; · Executive support · Deep research · Payroll on a weekly and monthly basis · Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence · Data collection · Filling and filing files · Customer support · Front office support · Invoicing · Data Entry · Administrative support

XeroEmail SupportPhone SupportLive Chat SupportSocial Media SupportAccounts Payable/ReceivablePayroll ProcessingData MiningExecutive Assistant ServicesData EntryResearch & Information GatheringTravel PlanningDocument ManagementCalendar Management

Quick Stats

Age37 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
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Certifications

Basic digital skills certification
Transcription
Automation(Make.com) certification
Power BI with AI
AI basics
Cybersecurity certification
Business Management

Education

Bachelor's Degree

Kenya Methodist University

2023 - present