Remote Sales Development & Client Relations SpecialistRemote Sales Development & Client Relations Specialist
steffi
ID Verified$1,500
per month
($9/hour)
Profile Description
Remote sales and client relations professional with 5+ years managing the full customer lifecycle from cold outreach to appointment booking to long-term account support. Increased booked meetings by 40% through a rebuilt follow-up sequence and lifted appointment show-up rates from 68% to 85%+ through structured, CRM-driven follow-up. Fluent across HubSpot, Salesforce, Zoho, and Gingr, with experience spanning high-volume B2B sales development and remote virtual assistance. Also experienced in f...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Reception & Client Relations
Lee Funeral Home
May 2026 - Jun 2026
Job Responsibilities:
-Coordinated logistics and documentation for bereaved families, managing admissions, dispatch scheduling, and international repatriation paperwork with zero compliance errors. -Recovered outstanding balances by running structured invoice follow-up, confirming 100% of payment clearance before authorizing service release. -Served as first point of contact for grieving families, delivering clear, com...
Remote Virtual Assistant (Client Support & Scheduling)
Doggie Paradise
Jan 2025 - Jan 2026
Job Responsibilities:
-Cut response time on client inquiries by handling all intake and qualification, so the team focused only on confirmed bookings. -Kept 100% of client deliverables on schedule by tracking deadlines across teams and flagging risks before they became problems. -Managed all appointment scheduling end-to-end in Gingr from first booking to confirmation and rebooking, keeping the calendar full with zero...
Remote Lead Manager
Prestige Concept Company
Jan 2024 - Dec 2024
Job Responsibilities:
-Improved lead accuracy by verifying decision-makers across 100–150 contacts per cycle -Kept the sales pipeline moving by sourcing over 1,000 qualified leads on LinkedIn, so the team never had to hunt for someone to call and could stay focused on closing. -Fixed a stagnant outreach process by testing new cold messaging, which actually got people to pick up the phone, resulting in a 40% jump in boo...
Remote Appointment Setter
Slab Planet
Mar 2020 - Dec 2023
Job Responsibilities:
-Conducted high-volume outbound and inbound outreach to identify and qualify high-potential prospects, ensuring the sales team focused on decision-ready leads -Scheduled and coordinated appointments that contributed to 150+ monthly bookings, supporting consistent sales pipeline growth -Maintained accurate CRM records to track lead status and improve follow-up efficiency, reducing missed opportunit...
Customer Service Representative
Star Times Kenya
Feb 2017 - Dec 2018
Job Responsibilities:
-Handled high-volume customer inquiries across phone, email, and chat, maintaining strong service levels in a fast-paced environment -Resolved complaints and service issues efficiently, improving customer satisfaction and retention -Maintained accurate CRM records, enabling better tracking of customer interactions and service history -Collaborated with internal teams to resolve escalations quickly...