Customer Support SpecialistCustomer Support Specialist
Soren
ID Verified$800
per month
($5/hour)
Profile Description
I have over three years of experience in customer support, specializing in chat and email support for e-commerce and technology products. Throughout my career, I've learned that great customer service is about more than solving problems, it's about making people feel heard and valued. I enjoy finding solutions, learning new systems, and creating positive experiences for customers. Whether I'm troubleshooting technical issues, managing support tickets, or handling multiple conversations, I take p...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Data Entry
Freelance
Apr 2020 -
Key Achievements:
• Prepares source data for computer entry by compiling and sorting information. • Monitor engagements on our websites and compile them into Excel.
Customer service specialist
Renpho
Jun 2024 - Feb 2026
Key Achievements:
• Provide inbound and outbound customer support through emails. • Handle e-commerce concerns including orders, refunds, billing inquiries, and subscription issues. • Troubleshoot mobile application connectivity and device pairing issues for customers. • Utilize Zendesk and AI Desk daily to manage tickets, document cases, and track resolutions. • Process and monitor product returns and replacements for Amazon and Shopify orders. • Perform data management and update return records to ensure accurate order tracking. • Assist customers with product setup, account access, and technical troubleshooting. • Maintain professionalism and customer satisfaction while resolving escalated concerns
Content Moderation
Transcom
Jul 2023 - Feb 2024
Key Achievements:
• Evaluate text, images, videos and other forms of user-generated content. • Ensure that the content aligns with the community guidelines and policies • Communicate with users to provide feedback and explanations for content moderation decisions
Customer Service Representative
Concentrix
Jul 2022 - Feb 2023
Key Achievements:
• Handling returns and deliveries as a chat support specialist. • Engage in customers and solve their concerns
Real-Estate Virtual Assistant
Premier Realty
Jun 2022 - Dec 2022
Key Achievements:
• Identified and qualified potential leads through online databases, social media platforms, and direct outreach while assessing their needs and budget. •Contacted leads via phone and email, introduced company services, and built relationships through effective communication and follow-ups. •Scheduled appointments, maintained accurate lead records, and tracked interactions to support sales processes.