Simone

Administrative Coordinator

Simone

ID Verified
1,000/mo
Cape Town, Western Cape, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have experience in project administration, operations, customer service, sales, and general administrative support. In my previous roles, I coordinated projects, communicated with clients and suppliers, managed documentation, followed up on payments, processed invoices, assisted with compliance certificates, and kept track of project milestones and deadlines. I also have experience with CRM systems, Microsoft Office, Excel spreadsheets, email, WhatsApp, Slack, and Hubstaff. My responsibilitie...

Top Skills

Freshdesk · 2 yearsHelp Scout · 2 yearsLiveChat · 2 yearsZendesk · 2 yearsAdobe InDesign · <1 year

Skills & Expertise

Content & Writing

Email CopywritingBeginner

Customer Success

ZendeskIntermediate
Help ScoutIntermediate
FreshdeskIntermediate
LiveChatIntermediate
Video SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Live Chat SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

Adobe XDBeginner
Adobe PhotoshopBeginner
Adobe InDesignBeginner
CanvaBeginner
Logo DesignBeginner
CapCutBeginner
Video EditingBeginner
YouTube OptimizationBeginner

E-commerce & Marketplace

ShopifyBeginner
EtsyBeginner
Shopify PlusBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Order ProcessingBeginner
DropshippingBeginner
Print on DemandBeginner
Order FulfillmentBeginner
WordPressBeginner

Human Resources

PayrollBeginner
TimekeepingBeginner

Sales & Business Development

Cold CallingBeginner
Cold Email OutreachBeginner
Sales PresentationsBeginner
SalesforceBeginner
Zoho CRMBeginner

Specialized Skills

Terms & ConditionsBeginner
Language TeachingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
JiraBeginner
TrelloBeginner
ClickUpBeginner
NotionBeginner
AsanaBeginner
Monday.comBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner

Work Experience

Customer Support Analyst - Freelance

Vanguard Parking

Aug 2025 - Oct 2026

Email CopywritingEmail SupportLive Chat SupportTicket ManagementHelp ScoutLiveChatZendeskFreshdeskExcel (Advanced)SalesforceData EntryEmail ManagementTrelloNotionAsanaClickUp

Administrative Coordinator

Techno Group

Jul 2024 - Aug 2026

Email CopywritingEmail SupportLive Chat SupportPhone SupportExcel (Advanced)Google Sheets (Advanced)Adobe XDAdobe InDesignWordPressTimekeepingEmail ManagementCalendar ManagementDocument ManagementMeeting CoordinationPersonal Assistant Services

Quick Stats

Age27 years
English LevelFluent
ID VerificationVerified