Virtual assistant

Sibulele

ID Verified
1,200/mo
Johannesburg , South Africa
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

My strengths are in systemising processes and procedures, ensuring that there is a good structural and proactive system in place for a optimised workflow. I am results driven and work best in a target driven. •SAP CRM •ERP Go •Proficient in all the Microsoft Office Suite •SLACK, Zoom and Google Workspace •Data capturing, analysing and interpretation. •Project Coordination

Skills & Expertise

Sales & Business Development

Account ManagementIntermediate
SalesforceIntermediate
B2C SalesIntermediate
B2B SalesIntermediate

Content & Writing

Customer Success

Live Chat SupportIntermediate
Email SupportIntermediate
Ticket ManagementIntermediate
ZendeskIntermediate
LiveChatBeginner

Design & Creative

CanvaAdvanced
Adobe PhotoshopIntermediate
Adobe IllustratorIntermediate
CapCutBeginner

Real Estate Operations

AirbnbBeginner

Work Experience

Freelancer

Black brain Pictures

Dec 2024 - Present

Creative WritingBlog WritingProduct DescriptionsEmail Support

Studio Manager

MUD South Africa

Aug 2022 - Feb 2024

Job Responsibilities:

•Managed daily store operations, ensuring compliance with brand standards, visual merchandising guidelines, and operational procedures. •Facilitated customer online order shipments locally and internationally. •Oversaw inventory management and control

Product DescriptionsEmail SupportSocial Media SupportPhone SupportLive Chat Support

Customer relations agent

SAB ABinBev

Sep 2020 - Mar 2022

Job Responsibilities:

•2IC for the line manager to a team of 9 •Inbound and Outbound sales agent with a 93% First Call Resolution. •Captured customer details accurately on the CRM system and maintained up-to-date records •Facilitate training to clients on an adaptation of a digital platform by the company. •Facilitated BDRs for new campaign training in the sales department.

Product DescriptionsEmail SupportPhone SupportTicket Management

Quick Stats

Age31 years
GenderFemale
English LevelFluent
ID VerificationVerified