E-Commerce | Shopify Operations | Marketing | CS SupportE-Commerce | Shopify Operations | Marketing | CS Support
Maria
ID Verified$1,000
per month
($6/hour)
Profile Description
E-commerce and customer support professional with 5+ years of experience managing Shopify operations for international brands. Skilled in product and inventory management, order fulfillment, subscriptions, storefront QA, customer resolution, email marketing, and digital marketing support. Experienced in managing high volume catalogs and multiple stores while maintaining accuracy, smooth operations, and a strong customer experience.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Design & Creative
Sales & Business Development
Virtual Assistance & Admin
Marketing & Growth
AI & Automation
Data & Analytics
Work Experience
Customer Support
Freelance
Jun 2021 - Nov 2026
Job Responsibilities:
Provided comprehensive customer support through email, live chat, phone, and social media, assisting e-commerce customers with order inquiries, shipping concerns, returns, refunds, payment issues, product information, and account-related concerns. Managed high-volume customer interactions using Zendesk and other helpdesk platforms while maintaining clear, professional, and empathetic communication...
Quality Analyst, Technical & Marketing Support
Convert Like Crazy
Aug 2022 - Apr 2026
Job Responsibilities:
Performed quality assurance (QA) and technical testing for Shopify stores, Replo landing pages, and other e-commerce website builds, identifying and documenting issues while coordinating fixes to ensure smooth functionality before launch. Compared website builds against Figma designs to verify design accuracy, consistency, and responsiveness across desktop and mobile devices. Tested links, buttons...
Social Media Marketing Assistant | Digital Marketing Assistant
Freelance
Aug 2022 - Apr 2026
Job Responsibilities:
Supported social media and digital marketing activities by preparing and scheduling content, creating promotional materials, and maintaining consistent brand messaging across multiple platforms. Assisted in developing and managing promotional email campaigns using MailerLite and Klaviyo, including drafting campaign copy, designing email layouts, selecting product imagery, optimizing calls-to-actio...
E-commerce Specialist
Freelance
Aug 2022 - Apr 2026
Job Responsibilities:
Managed e-commerce operations, overseeing up to 10 Shopify stores simultaneously, maintaining product catalogs with over 1,000 SKUs, and supporting stores processing 800+ monthly orders. Created, updated, and optimized product listings, variants, collections, pricing, images, tags, metafields, inventory, navigation, bundles, and promotional offers. Handled order processing, fulfillment, shipment t...