Sales Support & CRM Virtual Assistant | Customer SuccessSales Support & CRM Virtual Assistant | Customer Success

Key Achievements:

Consulting on sales strategy, pipeline development, and route-to-market execution for clients across Kenya Setting up and managing CRM systems (Zoho & Salesforce) for client pipeline tracking and reporting Applying structured sales frameworks to freelance engagements via Upwork, delivering 3–5 high-value deals per client Completed Google Foundations of Data Science (SQL, Python, statistical analysis) — Oct 2025 Completed Google Foundations of Digital Marketing & E-commerce — 2025 Completed LinkedIn Recruiter Assessment for talent acquisition and candidate evaluation — May 2026

Key Achievements:

Managed and grew sales operations across the Mt. Kenya region — one of the most underpenetrated territories in the portfolio. Key results: · Achieved 180% of revenue target — $72,000 vs. $40,000 goal · Ranked among the top Territory Sales Associates nationally · Maintained portfolio delinquency below the defined threshold, protecting long-term revenue · Activated new channels: experience centres, phone shops, and retail distributors previously untapped by competitors What I built: · Recruited, trained, and managed a team of Solar Energy Promoters to hit ground-level targets · Designed and executed periodic joint plans (PJPs) for structured sales coverage · Built a route-to-market strategy from scratch across multiple sub-regions · Implemented inventory management systems across all stock locations under jurisdiction Tools & systems: Salesforce · HubSpot · Route-to-market planning · Channel development · Portfolio health management KPIs Sales Target Achievement Collection Target Achievement Recruitment and Management of SEPs & ECs Stock Availability

Key Achievements:

PROBLEM OWNED Clients across professional services and real estate needed revenue growth but lacked structured sales processes, market positioning, or the capacity to run consistent outreach — and were losing deals to better-organised competitors. → Delivered end-to-end business development for 8+ clients over 27 months — owning prospecting, pitching, negotiation, and deal closure — contributing directly to sustained revenue growth across each engagement. → Designed and executed integrated sales and marketing strategies (digital and offline) that improved lead quality and pipeline conversion, with an average of 3–5 high-value opportunities closed per client per engagement cycle. → Managed marketing budgets and outreach performance reporting, enabling data-driven decisions that reduced wasted spend and improved campaign ROI across multiple concurrent client accounts. WHAT CHANGED Clients moved from reactive, relationship-only selling to structured pipelines with defined channels — shifting from inconsistent deal flow to predictable revenue generation.

Key Achievements:

Prospected and generated new leads through networking, referrals, field visits, and client follow-ups Assisted clients in identifying suitable residential and commercial properties based on their needs and budget Conducted property presentations, site visits, and inspections for prospective buyers and tenants Negotiated property sales and lease agreements to support revenue growth and customer satisfaction Built and maintained strong relationships with clients, investors, and property owners Responded to customer inquiries through phone calls, emails, and in-person consultations Prepared quotations, sales agreements, and supporting documentation accurately Followed up with leads and existing clients to maintain engagement and close sales opportunities Promoted company properties through marketing campaigns, social media, and client outreach activities Maintained updated records of customer interactions, sales activities, and property listings Collaborated with internal teams to ensure smooth transaction processing and client onboarding Conducted market research to identify property trends, pricing, and new business opportunities Represented the company professionally during meetings, property tours, and industry events Assisted in achieving monthly sales targets and expanding the company’s client portfolio Delivered excellent customer service by guiding clients through the purchasing and leasing process

Key Achievements:

Welcomed guests professionally and provided excellent customer service during payment transactions Processed customer payments accurately using cash, credit/debit cards, mobile payments, and vouchers Issued receipts, refunds, and invoices while maintaining proper transaction records Balanced cash drawers and reconciled daily sales reports at the end of shifts Handled billing inquiries and resolved payment-related issues promptly Maintained accurate financial records and ensured all transactions were properly documented Assisted guests with general inquiries and directed them to appropriate departments when necessary Coordinated with front office, restaurant, and housekeeping teams to ensure smooth guest service Maintained confidentiality and security of customer and financial information Monitored and reported discrepancies or suspicious transactions to management Supported daily administrative and operational activities within the hotel Maintained cleanliness and organization of the cashier/front desk area Ensured compliance with hotel policies, financial procedures, and customer service standards Assisted in preparing daily cash summaries and basic financial reports Managed high-volume transactions efficiently during busy periods while maintaining accuracy

Key Achievements:

Welcomed and assisted guests professionally at the front desk Managed guest check-ins and check-outs efficiently Answered incoming calls and responded to customer inquiries courteously Directed visitors and guests to the appropriate departments or rooms Handled room reservations, bookings, and cancellations Maintained accurate guest records and updated reservation systems Processed payments, issued receipts, and balanced daily transactions when required Addressed guest complaints and resolved issues promptly to ensure customer satisfaction Coordinated communication between guests and hotel departments such as housekeeping and management Provided information about hotel services, facilities, and local attractions Maintained a clean, organized, and professional reception area Ensured confidentiality and professionalism when handling guest information Assisted in administrative duties including filing, scheduling, and documentation Supported smooth day-to-day front office operations in a fast-paced environment Demonstrated strong communication, multitasking, and customer service skills at all times

Key Achievements:

Utilized Excel spreadsheets and computerized systems to accurately record, store, and analyze financial and operational data Verified figures, postings, and documentation for accuracy, ensuring proper coding and compliance with internal processes Demonstrated strong organizational and numerical skills, supporting finance and administrative teams in maintaining smooth day-to-day business functions Building and maintaining financial models — revenue forecasts, cost structure, unit economics, and scenario analysis Owning the monthly P&L, balance sheet, and cash flow reporting — clean, on time, and with clear variance commentary Tracking key business metrics by channel, product line, and customer segment — and making sure leadership understands what's driving changes Supporting annual budgeting and quarterly reforecast processes Answering ad hoc financial questions from ops, sales, and marketing — quickly and accurately Working with the bookkeeper and external accountant to ensure data is accurate and audit-ready

Key Achievements:

Assist walk-in customers by understanding their needs and recommending suitable hardware products Provide product information, pricing, and usage guidance to customers Promote and sell hardware items such as tools, building materials, plumbing supplies, electrical products, paints, and fittings Handle customer inquiries professionally through face-to-face interaction, phone calls, or WhatsApp Prepare quotations, invoices, and receipts accurately Process payments using cash, POS systems, or mobile payment platforms Maintain strong customer relationships to encourage repeat business Conduct follow-ups on pending quotations and customer orders Achieve daily, weekly, and monthly sales targets Monitor stock levels and report low-stock items to management Arrange and display products neatly to maintain an organized store appearance Assist in stock taking, inventory management, and receiving deliveries Resolve customer complaints professionally and escalate complex issues when necessary Maintain knowledge of products, pricing, promotions, and market trends Support loading and coordination of customer orders where necessary Ensure cleanliness, safety, and professionalism within the sales area Collaborate with colleagues and suppliers to ensure smooth store operations Build relationships with contractors, technicians, and repeat customers to generate referrals and long-term sales opportunities

Key Achievements:

Assisted customers in selecting appropriate agrovet products based on their needs Provided product information, pricing, and usage guidance to customers Handled sales transactions accurately using cash and mobile payment methods Issued receipts, maintained sales records, and supported basic bookkeeping activities Assisted in preparing invoices and recording daily financial transactions Supported inventory management by monitoring stock levels and organizing products Helped receive, arrange, and restock merchandise within the store Maintained good customer relationships through professional communication and service Responded to customer inquiries and resolved minor complaints effectively Supported daily shop operations while maintaining cleanliness and organization Worked closely with supervisors to ensure smooth sales and accounts processes Assisted in tracking customer orders and follow-ups where necessary

Key Achievements:

-Performed data entry and maintenance of employee and operational records, ensuring accuracy and completeness across departmental databases. -Provided first-line IT support to staff, troubleshooting hardware, software, and connectivity issues across the organization. -Assisted in the setup, configuration, and maintenance of computer workstations and peripheral equipment -Supported the IT team in maintaining network infrastructure and ensuring system uptime across departments -Managed filing and organization of IT documentation, software licenses, and equipment inventory records -Assisted with printer and scanner maintenance, user account management, and password resets -Observed and supported backup procedures and basic data security protocols within the IT department Assessment outcome: Rated Excellent by the IT Manager in Punctuality, Obedience, and Professional Conduct — and Good across Duty Consciousness, Orderliness, Dependability, and Work Ethic.