Virtual AssistantVirtual Assistant

Key Achievements:

- Professionally answer customers’ product inquiries by email - Identify and resolve customers’ product concerns - Evaluate and process customers’ refund requests in Linnworks - Process order modification and cancellation pre-shipment - Track order shipments in Spring Omni and Royal Mail - Update customers’ estimated time of arrival for their orders - Collect customers’ product and service feedback - Record cancelled orders and processed refunds in Google Sheets

Key Achievements:

- Professionally identify and resolve customers’ product concerns and inquiries on live calls - Provide billing support and dispute resolution - Provide troubleshooting for Bell’s mobile network and Satellite TV services - Identify and change customers’ mobile directory numbers - Schedule technician appointments for site inspection - Evaluate and process customers’ refund requests using BluePrints Infinite and SingleView - Process order modification and cancellation pre-shipment - Track order shipments - Customer retention - Upsell loyalty exclusive residential packages using OrderMAX - Update customers’ estimated time of arrival for their orders and refunds

Key Achievements:

- Professionally answer customers’ product inquiries by email - Identify and resolve customers’ product concerns - Evaluate and process customers’ refund requests in Linnworks - Process order modification and cancellation pre-shipment - Track order shipments in Spring Omni and Royal Mail - Update customers’ estimated time of arrival for their orders - Manage HealthPharm’s Shopify product listing - Collect customers’ product and service feedback - Record cancelled orders and processed refunds in Google Sheets

Key Achievements:

- Develop Standard Operating Procedures (SOPs) - Collect and organize models’ content in Dropbox and Google Drive folders for Twitter and Reddit posting - Prepare weekly content for scheduling daily posts - Search relevant captions based on the Search Engine - Track metrics engagement - Utilize Search Engine Optimization for enhanced visibility and engagement - Ensure all contents are posted on the scheduled time

Key Achievements:

- Create the models’ bio form - Set up dashboard and profiles in Notion (Onboarding) - Track and update the dashboard in Notion - Collect and organize models’ content in Dropbox and Google Drive folders for Instagram, Reddit, TikTok, and Twitter marketing - Prepare weekly custom content requests - Prepare weekly content requests - Scrub the models’ content folders for digital hygiene - Sort and categorize PPV contents in Dropbox and Google Drive folders - Notify Chatters and QAs about models’ newly uploaded content - Prepare monthly sales reports for each model’s accounts - Timekeeping