Virtual Retentions Specialist II/Customer Support SpecialistVirtual Retentions Specialist II/Customer Support Specialist

Job Responsibilities:

As a customer service representative we work with servicing all policy holders’ questions from insurance inquiries, coverage including roadside assistance in case of accidents. Coordinates directly with mostly US big insurance companies for both personal and home lines insurance such Progressive, Liberty Mutual, Travelers, Farmers, Plymouth Rock Assurance, Safety Insurance. etc. Our goal is to ma... more...

Job Responsibilities:

Responsible in assisting both corporate and hourly associates by providing daily support to payroll operations team in terms of associates pay discrepancies and disputes for a resolution Task in creating ticket as a reference request to Albertsons associates pay inquiry/salary information and disputes and updates it for further review and resolution. Answers, clarifies and assesses employee/asso... more...

Job Responsibilities:

Task to answering inbound phone calls, to address customers’ questions about products and services, and proper coordination of returns to warehouse for any replacement or refunds. Responsible in accepting orders, tracking them- taking care of delivery changes and updates, follow up shipments, and makes sure delivery completion Keeps records of customer interactions through proper documentation,... more...

Job Responsibilities:

Job Description: We are responsible, in keeping customers satisfied, to make sure they stay and remain with the company and keep their service subscription instead of leaving the company. We also promote and implement, sales strategy and orders activation of both new and existing accounts and do technical maintenance hardware troubleshooting. We take care of agent escalations by following work... more...

Job Responsibilities:

Provides a professional and efficient customer service support/service function for all clients. Specifically billing administrative concerns. Responsible in monitoring and receiving outstanding payments from our customers or clients for dial internet subscription services rendered - -Collections. Assisting customers or clients who can't pay on time, by offering eligible payment arrangements. -Wr... more...